Network Engineer at Nexio

ROLE REQUIREMENT

• Provide solution and product specific consultation and support
• Configuration and setup of Networking devices to be deployed in Customer Networks. Support of this networking equipment.
• Direct impact on Support and contract deliverables
• Assume responsibility for the following:
• Ensure devices are configured correctly for deployment. Support existing customer network equipment.
• Manage and maintain the customer Retail network.
• Troubleshooting ADSL / VSAT / LTE Comms. at Retail sites
• Manage the Head end Retail devices at customer data center and at Engen Head Office
• Co-ordinate all new installations of Retail sites and 3rd Party service provider sites while working closely with the client and stakeholders
• Confirm that all devices/hosts are reachable at retail sites
• Confirm that failover works at retail sites
• Assist with troubleshooting 3rd Party connectivity issues at Retail sites (EFT traffic
• Manage links to 3rd Parties
• Ensure operational Incidents (Down sites etc…) take priority over requests / projects etc
• Regular consultation and updates to client on incidents
• Manage and maintain device configurations for optimal performance
• IP address allocation / management per Region (CMDB)
• Monthly reporting. on Downtime, Network reliability
• Patch / Firmware updates
• Able to perform Standby

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
• Interprets internal or external business issues and recommends best
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Excellent team building skills
• Encouraging to team
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industry

TECHNICAL / PROFESSIONAL COMPETENCIES

• Strong networking / wireless device experience
• Good technical knowledge of LAN and WAN infrastructure
• Excellent in-depth network knowledge SDWAN Meraki platform.

EXPERIENCE AND QUALIFICATION REQUIRED 

• CCNA
• HCNA