Network Engineer (Unified Comm) at SITA SOC (Ltd)

Key Responsibility Areas 

• Design, implement, and support voice services 
• Contribute to the long-term unified communications (UC) design strategy and roadmap, including core voice architecture, engineering standards, and best practice guides. 
• Plan and execute upgrades and migrations of legacy voice systems to modern solutions. 
• Conduct capacity planning and optimization for voice network resources. 
• Configure, install, and maintain VoIP systems and related infrastructure. 
• Collaborate with network engineers to ensure seamless integration of voice and data networks. 
• Provide daily administration for all voice network infrastructure. 
• Monitor voice network performance to identify and resolve issues promptly. 
• Analyze call traffic patterns and quality metrics to enhance system performance. 
• Perform routine maintenance and updates on voice communication systems. 
• Provide technical support and troubleshooting for end-users facing voice communication issues. 
• Provide user support and attend to logged voice incidents. 
• Identify voice-related issues and risks and develop appropriate mitigation plans. 
• Develop and maintain documentation for voice infrastructure and related processes. 
• Manage the infrastructure that enables voice services 

Qualifications and Experience 
Minimum:

• 3-year National Diploma/Degree in IT or Engineering related field (Computer Science, Information Technology/Engineering). Industry certification: CCNA Collaboration or any related CCNA Voice certificate. 
• 3 - 5 years’ experience with Voice gateways and CUCM v11.5 
• Session Border Controller Configuration Experience 
• Strong SIP knowledge 
• 3 years working experience in Voice technologies (Cisco Call Manager, Cisco Finesse and etc) 
• Fundamental understanding of IP Networking (Wide Area Network (WAN), Network topology, Application Layer and routing protocols) 
• Configure features and functionalities as per customer specifications. 
• Troubleshoot and resolve Level 2 Service Requests for Unified Communications installations. 
• Ensure accurate completion of installations and that queries are attended and resolved timeously, as per the relevant Service Level Agreement. 
• Fundamental understanding of VoIP Troubleshooting.