Night Auditor at Coega

In pursuance of this primary objective, the Night Auditor is required to:

• Make sure the Hotel reception is manned;
• Manage any guest and noise complaints;
• Do a property walkabout to ensure all is in order;
• Late check-ins and early check-outs;
• Room Service on the 23h00 shift;
• Answer the phone professionally within 3 rings;
• Do wake-up calls;
• Make bookings correctly on PMS;
• Use your own discretion on rate and taking in late walk-ins;
• Update all guest information as per reg. cards;
• Run night Audit;
• Prepare all departure guests’ folios;
• Review and balance all cash-ups;
• Encourage guests to rate the Hotel on all review platforms;
• Report any faults with the system or machinery to the Rooms Division Manager;
• Record and report any maintenance issues;
• Write comprehensive handover for the next shift;
• Set up early light breakfast station and assist with issuing of lunch packs;  
• Keep the Reception area neat and tidy at all times – including the outside/entrance area.

COMPETENCIES

• Display a high degree of professionalism and integrity;
• Self-motivated and proactive;
• Enthusiasm and willingness to learn;
• Great attention to detail;
• Able to exercise discretion;
• Good memory;
• Good command of the English language;
• Good communication skills both verbal and written;
• Hospitable and friendly demeanour;
• Punctual.

REQUIREMENTS

• Minimum of 3 (three years) in a similar role in a hotel environment;
• Experience with Opera or any other PMS;
• Work night shifts, weekends and public holidays;
• Self-motivated and proactive;
• Enthusiasm, willingness to learn and positive attitude;
• Great attention to detail;
• Ability to work in a high-pressure, fast-paced environment ;
• Good command of the English language and communication skills both verbal and written;
• Willingness and ability to follow instructions;
• Must be able to work independently;
• Fully computer literate;
• Valid Driver’s License;
• Own transport preferred;