NKA Customer Service Coordinator - Commercial at Fidelity Services Group

Minimum qualifications and experience:

• Matric qualification or equivalent
• Mathematics pass rate
• Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
• Professional and well presented
• Ability to work well under pressure
• Time management
• Self-motivated
• Reliable transport
• Mobile phone

Main duties:

• Receive and manage calls and emails professionally and efficiently
• Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
• Follow up on Purchase Orders and signed quotes
• Send through assigned jobs to technical and follow up with ETA for technicians to be at site
• Troubleshoot with clients to identify the problem, and offer a viable solution