NOC Support Junior Engineer at Reflex Solutions

A NOC Support Junior Engineer plays a key role in identifying and resolving network-related issues within an organization. This entry-level position involves troubleshooting hardware, software, and connectivity problems, collaborating with senior engineers, and learning to analyze and resolve technical challenges.

Key Responsibilities:

Troubleshooting Support:

• Respond to and resolve network issues reported by end-users or escalated by support teams.
• Learn and apply troubleshooting techniques for hardware, software, and network connectivity.

Incident Response:

• Assist in the timely resolution of incidents, minimizing downtime and impact on operations.
• Collaborate with team members to escalate issues as needed.

Documentation:

• Maintain accurate records of troubleshooting activities, including steps taken and solutions applied.
• Contribute to the knowledge base by documenting common issues and resolutions.

Collaboration:

• Work closely with other team members, including senior engineers, to learn and share knowledge.
• Participate in team discussions to understand and resolve complex issues.

Learning and Development:

• Actively participate in training sessions to enhance technical skills.
• Stay updated on industry best practices and emerging technologies.

Network Monitoring:

• Learn to use network monitoring tools to identify and address performance issues.
• Assist in the analysis of network performance metrics.

Customer Support:

• Provide support to end-users, helping them with basic network-related queries and issues.
• Develop effective communication skills for interacting with end-users.

Automation Assistance:

• Learn about automation tools and assist in basic automation tasks.
• Contribute ideas for streamlining troubleshooting processes through automation.

Qualifications:

Educational Background:

Diploma / Associate degree or equivalent in Information Technology, Computer Science, or a related field, Telecommunications or N6 National Diploma for technicians

Technical Skills:

• Basic understanding of networking concepts, protocols, routing and switching and troubleshooting methodologies.
• Familiarity with common operating systems (Windows, Linux).
• Proficiency in troubleshooting hardware, software, and network-related problems.
• Experience with network monitoring and diagnostic tools.
• A minimum of 3-5 years’ work experience in NOC Role at an advanced level.

Relevant networking certifications required:

• N+
• HCIA and/or CCNA
• Microsoft certified solutions associate (MCSA)
• ITIL Foundation
• ITIL Service Operations (advantages)

Knowledge and working experience in below advantageous:

• IP Connectivity
• Understand communication protocols (e.g. VLANS, Spanning Tree, ERPS, Routing)
• Basic Router and Switch Configuration Knowledge
• Basic troubleshooting procedures
• Basic Interior Gateway Protocol standards (OSPF; ISIS; BGP)
• Network management tools and techniques (PRTG; Libre NMS; Netbox; NCE; u2000)
• Structured cabling; Cable Management
• Network Security
• Network Backups
• Fibre experience and knowledge will be an advantage.
  • GPON
  • Active Ethernet
• Required to work afterhours and standby.
• Basic Troubleshooting skills and the ability to diagnose/resolve network system problems.

Communication Skills:

• Strong interpersonal and communication skills.
• Willingness to learn and adapt communication styles for different audiences.

Analytical Skills:

• Developing analytical and problem-solving skills.
• Ability to analyze information and follow logical troubleshooting steps.

Team Collaboration:

• Ability to work well within a team environment.
• Eagerness to learn from experienced team members.

Adaptability:

• Ability to adapt to changing priorities and technologies.
• Openness to learning new tools and techniques.

Availability:

• Willingness to work in shifts and participate in on-call rotations as needed.
• Valid Driver’s License and Own Transport (essential)