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  • Posted: Jun 11, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company


    Non-Motor Desktop Assessor (JG 9)


    • The Claims Service Consultant: Desktop Assessment is responsible for co-ordinating and overseeing, managing, negotiating, and settling of the non-motor claims from start to end.


    • Receive claim and facilitate resolution – Claims Service Consultant/Desktop assessor is responsible for the full quantum and merit process.
    • Receive claim after registration and make sure all details are captured.
    • Contact insured and obtain any outstanding information 
    • Check claims history on policy to confirm previous similar losses.
    • Assess claims by reviewing digital images or document received and process claims to relevant pipeline.
    • Responsible for proactive identification of fraudulent cases and recovery potential.
    • Investigate the merit of the claim against the information received.  
    • Appoint specialist i.e. Incident Manager / Service provider / Santam contractor
    • Negotiate and authorize settlement of claims.
    • Interact with the Police, Weather Bureau etc. to validate merits.
    • Quantify the loss - determine basic, limited item identification (value and proof of ownership).
    • Review and source equivalent replacement value from quotation provided by the client/ supplier.
    • Make recommendations on possible rejections and refer the recommendations to claims committee.  
    • Discuss claim outcome with clients.
    • Discuss possible rejection with client and prepare the rejection letters.
    • Provide regular feedback to clients.
    • Adhere Standard claims framework.


    • Grade 12/ Matric
    • An insurance qualification is recommended
    • 3 years’ experience in short term claims environment with focus in commercial and personal lines
    • Must be computer literate (MS Word, MS Excel and MS Power Point – Intermediate level)
    • Experience with High-Net worth customer base will be advantageous.
    • Good verbal and written skills


    •  Assertiveness skills
    • Service Driven
    • Attention to detail
    • Good communication (verbal & written)
    • Ability to easily adapt to changes
    • Negotiation skills
    • Good knowledge and interpretation of Personal line insurance policies

    Method of Application

    Interested and qualified? Go to Sanlam Group on to apply

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