OD Facilitator - Durban at Talented Recruitment Specialists

This role will be responsible for analysing, designing and developing high quality training content for technical and non-technical learning programs for various projects within the People team.

Requirements:

• Matric
• WSP/ATR submissions and SDF certification
• A constituent Assessor and Moderator with SETA
• Facilitation experience in both learnership and short courses
• Minimum 4 years training experience in the corporate environment
• Experience in the Contact Centre/ BPO environment.
• Minimum 2 years of experience in a curriculum development role or similar, managing medium to large scale programs while working cross-functionally with multiple teams and stakeholders
• Strong interpersonal, presentation, problem solving and formal training skills
• Familiar with SCORM, online learning, learning technology, instructional, graphic, and/or web design or development
• Experience on leading projects for an entire group or department, or a major piece of a larger cross company product or projects
• Experience using data collection, research, and analysis to evaluate project outcomes and improve and organisational performance
• Experience with technical, field-based, or customer service organisations

Duties and Responsibilities: 

• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers.
• Develop unique training programs to fulfil workers specific needs to maintain or improve job skills.
• Create and/or acquires training procedure manuals, guides, and course materials.
• Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training and development.
• Prepare and implements training budget; maintains records and reports of expenses.
• Perform other related duties as required