Office Administrator - Risk Management at Santam Insurance

What will you do?

• A position exists at Santam Head Office in Cape Town in the UW Risk Management for a Administration Officer: Risk Management.

What will make you successful in this role?

• The role is responsible to provide support in policy administration (i.e. flood actions and review of previous flood actions (mop ups)), risk data integration with PolicyCentre, and geocoding related tasks.

ACCOUNTABILITIES:

• PolicyCentre Underwriting tasks and input/changes to Rating Tables 
• Testing or support provided for PolicyCentre systems changes.
• Ensuring adherence and compliance to the underwriting standards and company policy and procedures.
• Driving implementation of UW actions with stakeholders and business partners.
• Responsible for the geocoding of new business and existing business (PL and CL).
• Updating and maintaining the Location Intelligence Tool (LITool) periodically after a completed flood risk study or ad hoc flood risk changes.
• Provide suggestions and guidance to improve the update of the LITool in PC.
• Provide flood and underwriting training and guidance to underwriters, surveyors, claims and relationship managers/brokers.
• Supply background information on risk data and logic behind changes to underwriting due to risk data.
• Assist with underwriting mailboxes (i.e., FloodQueries, MyRisk & MyLocation Queries).
• P4RR support (i.e., identification of municipalities for partnership, liaison with technical staff at municipalities, technical proposals review, stakeholder engagement sessions).
• Interact with internal and external business partners to explain flood and other initiatives for stakeholder buy-in.
• Management of relationships with business partners and stakeholders 

Qualifications and Experience

• Higher Certificate in insurance studies.
• Insurance related qualification (Advanced certificate or diploma in Insurance Studies).
• FAIS requirement: 120 credits with regards to Commercial/Personal Underwriting 
• (NQF level 5) 
• Minimum 5 years Santam experience with regards to Commercial and Personal Underwriting 

Skills and Competencies

• Client focus
• Flexibility and adaptability
• Drives results
• Collaborates
• Cultivates innovation  
• Decision quality
• Data analysis
• Problem solving
• Reporting and administration
• Plans and aligns
• Balances stakeholders