Officer Customer Care at Eskom Communications

Introduction

• Task Grade: T12 Area of specialization: To supervise and coordinate service delivery within the contact centre to ensure efficient and effective customer service. Department: Markert Operator Business Unit: Energy Market Services Location: Simmerpan - Germiston, Gauteng

Job description
Skills and Competencies Required
Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Dealing with ambiguity and complexity

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Lateral thinker

Knowledge:

• Business management
• Finance and costing
• Pricing
• Organisational
• Customer service and product

Skills

• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication

Key Responsibilities

• Plan and manage daily activities.
• Coordinate and facilitate service delivery.
• Ensure customer interaction and employee performance management.
• Coordinate information and process enhancement.
• Facilitate the customer claims process.
• Manage reporting, lead and supervising team.

Minimum Requirements
 
Qualification(s): 

• National Diploma/National N Diploma in Marketing/Finance/Commerce/Engineering/Social Science/BusinessManagement/Customer Service at  NQF 6 with 240 credits

Experience

• Related 3 years’ experience in working with customers and customer relations

Deadline:20th April,2026