Officer, Customer Liaison (Level 1) at Standard Bank Group

Job Description

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric

Experience Required

• Client Coverage
• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)