Officer Customer Service Area x1 - Limlanga Cluster Burgersfort at Eskom Communications

Minimum Requirements
Qualification(s):

• National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/
• Social Science/Accounting/Finance at NQF6 with 240 credits

Related Minimum Experience:

• 3 Years Customer service Experience

Skills and Competencies

Behavioral

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Leadership and supervision

Knowledge

• Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
• Customer relationship management
• Low voltage (LV) maintenance and fault repair
• Applicable safety training for supervisors
• Organisational understanding
• Contract management
• Metering and billing
• Credit management directive, policy

Skill

• Communication planning and control
• Budgeting and planning
• Operating regulations for high voltage (HV)/low voltage (LV) systems.
• Computer literate
• Valid driver’s license

Key Responsibilities

• Perform general supervisory activities.
• Manage customer data.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities.