Officer, Fraud Risk Management at Standard Chartered Bank

JOB DESCRIPTION

To attend to and act as an initial point of contact for all customer needs and service enquiries related to Risk and Fraud while adhering to the laid down processes and procedures to ensure mitigation of the risk and financial losses for both customers and Standard Bank South Africa.

QUALIFICATIONS

Minimum Qualifications:

• Matric and an NQF5

Required Experience: 

• 1-2 years
• Exposure in either Fraud or Risk
• Contact Centre experience would be an advantage

ADDITIONAL INFORMATION

Behavioural Competencies:

• Adopting Practical Approaches
• Examining Information
• Documenting Facts
• Articulating Information
• Interacting with People

Technical Competencies:

• Difficult Calls Management
• Contact Centre Customer Relationship Management
• Inbound Phone Statistics
• Managing Tasks
• Checking Details