Officer: Market Conduct Oversight at Capitec Bank

Purpose Statement

• Manage and ensure Capitec’s compliance to relevant legislations and internal policies through identifying, mitigating and controlling risks in an allocated area of accountability.

Experience
MINIMUM:

• 3 Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity. 
• Client service experience

IDEAL:

• 3+ Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity 
• Experience in a position working with senior stakeholders

Qualifications (Minimum)

• A relevant tertiary qualification
• FAIS accredited as Key Individual and approved by FSCA

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification

Knowledge
MINIMUM:

• Customer care and service protocol knowledge 
• Basic regulatory knowledge
• Business and commercial awareness
• Insurance Industry (Long- and short term insurance)
• Risk Industry
• Banking Industry
• Dispute resolution (complaints management)
• Knowledge of FAIS, National Credit Act, Conduct Standards for Banks etc.

IDEAL:

• Long-term insurance 

Skills

• Attention to Detail
• Communications Skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills