Officer (P10): ITS Systems Support at Sol Plaatje University

Minimum Experience 

• Diploma in IT or relevant qualification.
• Minimum of 3 Years working experience that includes ITS Student Management System Experience. 
• Computer Literate (MS Office Suite).
• Knowledge of HEMIS 

Duties and Responsibilities 

• Provide system related user support and training to administrative staff. 
• Assist with and train administrative staff on Academic and Residence Application and Registration processes. 
• Assist in system related problem solving.  
• Assist users to view and print relevant reports. 
• Extracting data on HEMIS submission.
• Running SQL-Valpac validity checks on the extracted data.
• Notify data owners to correct data (data cleaning).
• Writing analysis reports for both submissions.
• Performing analysis of problem areas in data-capture and data-validation.
• Liaising with data owners.
• Liaising with external and internal auditors on HEMIS submissions to DHeT.
• Coordinate HEMIS processes (HR/SPACE).
• Provide system support and training to academic and administrative staff on how to capture and update assessment and examination marks. 
• Guide and provide training to administrative staff at schools on capturing the calculation criteria from templates. 
• Identify problem areas and possible solutions based on the calculation criteria. 
• Provide support to academic staff on how to capture assessment and examination marks on the Lecturing iEnabler. 
• Assist Administrative staff and lecturers to view and print relevant reports. 
• Provide system and user support to students.
• Assist students with resetting login credentials. 
• Assist with online registration processes and setups.
• Assist with generating JasperSoft STATS reports and provide support to the Administrative staff with JasperSoft processes.
• Assist with Academic Structure verification processes (e.g. System related capturing vs Prospectus per school). 
• Assist with setup of new CELCAT Timetabling implementation processes.
• Assist with setups and implementation processes of new projects, e.g. ITS Mobile, etc.