Officer: Retentions Instant Life (FAIS)-1 at Absa Group Limited (Absa)

Job Summary

• Retention Of Existing Clients And Persuading Customers To Make Promises To Pay In Order To Retain Their Policies.

Job Description

Customer Experience

• Treat customers fairly in all working activities
• Understand customer policy queries and clarity any areas of uncertainty
• Maintain accurate account records ensuring all relevant customer information is obtained and update

Customer Retention

• Persuading customers to stay with Absa Life
• Follow up with clients that have PTP’s (promise to pay) to ensure that these are honoured
• Ensure that current collections customers are retained and lost customers are kept below agreed thresholds
• Down-sell products to existing customers where they cannot afford their current premiums to retain them as a client
• Dealing with client queries and complaints in a competent, efficient and professional way and in line with the company’s culture and values
• Negotiating  and monitoring payment arrangements to ensure that the client’s policy / policies remains active and up-to-date

Data

• Compiling Daily and Month-to-date reports

General

• Achieve individual retention targets

Education

• Further Education and Training Certificate (FETC) (Required)

End Date: October 3, 2025