Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Act as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization / the client organization.
Job Description
Service Management
- Provide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation
- Leverage expertise in technology, the client & our own business areas to support solution design processes
- Gain deep expertise in the technical solutions to successfully manage MSP / client delivery to business
- Implement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required
- Provide input into feasibilities and business cases
- Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership
- Lead all project / program & relationship management routines for the managed service partnership
- Ensure the successful implementation of all products & services across the partnership
- Work with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus
- Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
- Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external)
- Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area
- Hold the ‘one stop shop’ accountability for reliable, resilient & effective service provision for the product / service area
- Design, implement & lead problem & incident management processes (in cases of) for the defined product / service area
- Leverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership
- Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership
Vendor / Client identification & Negotiation
- Understand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements
- Identify & communicate opportunities for managed services partnership enhancements (commercial viability)
- Support commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)
- Act as the single point of contact for MSP’s for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.
- Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization
- Support the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)
- Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership
- People
- Manage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate
- Support the capability development across the partnership (clients and or MSP’s) & continuously cascade relevant business / technical information for the enhanced delivery of products & services
- Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP’s or as an MSP provider
Financial & Vendor Management, Risk & Governance
- Ensure the partnership delivers on targets and objectives (sustainably / ALWAYS!)
- Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always
- Apply the organization risk & governance frameworks for all contracts & services provision
- Ensure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements
- Lead the input requirements for all internal / external audits related to managed services provision & or receipt
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
End Date: September 27, 2025
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Job Summary
- We are seeking an experienced Senior Manager Social Media and Content to lead and execute our bank's social media & content strategy. This role will be instrumental in shaping the bank's online presence, community and fostering engagement with key audiences across various social media platforms.
- The Senior Manager Social Media and Content will work closely with cross-functional teams to manage overall social channels, social listening, community management develop & produce content, manage influencers, track performance, and ensure the brand voice aligns with our strategic corporate objectives inclusive of reputational management.
Job Description
Key Responsibilities:
Social Media Strategic Implementation:
- Implementation of critical workstreams aligned to driving world-class social media across the group.
- Workstreams include:
- Social Media Campaign Management & Social Media Performance Marketing.
- Owned Social Channel Community Growth across Meta, LinkedIn, X, TikTok and Youtube (with view of future social platforms that may launch within the landscape).
- Content Management, Implementation & Integration across Business Units & Functions.
- Influencer Management.
- Sentiment & Reputation Management (inclusive of Social Listening & Community Management).
- Social Media Technology Stack.
- Social Media Measurement and Tracking.
Social Media Campaign Management:
- Collaborate with the marketing team to assist in the execution of social media campaigns, including scheduling, monitoring, and reporting.
- Identify always-on and tactical campaign opportunities across Group and domestic social Media Channels.
Paid Social Media campaigns:
- Work with media agency set up of paid Group Related social campaigns and monitoring thereof.
- Support BU’s with performance marketing social media campaigns providing best in practice guidelines and benchmarks.
- Boosting Approaches for organic content.
Social Media Channel Management (Owned):
- Management of Group Social Channels.
- Support domestic social media teams with best practice, guidelines and toolkits to drive consistency.
- Drive community growth and followship.
- Drive engagement models.
- Management and deepening of relationships and joint business ventures with critical social media platforms such as Meta, TikTok, Aleph (X), LinkedIn and YouTube.
Content Management, Implementation & Integration:
- Content Management & Strategic Approaches across campaigns.
- Content Implementation inclusive of posting approaches across various social channels.
- Management of content calendars & content mapping.
- Content Development across Business Functions & Business Units.
- On the Ground Content Approaches & Implementation including management of an On The Ground Content Production Crew.
- Content Integration across Group and Domestic (ie. Local Social Channels – South Africa and Rest of Africa).
- Development of Content Pillars.
- Development of proactive content approaches to drive positive sentiment and engagement.
- Ability to produce and edit content will be highly beneficial to the role.
Influencer & Content Creator Management:
- Support in development of overall Influencer & Content Creator Strategy, including implementation thereof.
- Influencer & Content Creator Approaches & Requirements across Campaigns.
- Influencer & Content Creator Governance & Screening.
- Influencer & Content Creator Measurement & Benchmarking.
- Influencer & Content Creator Briefing and Content Management.
- Influencer & Content Creator Scouting & Recruitment.
- Influencer & Content Creator Training & Development.
Sentiment & Reputation Management (inclusive of Social Listening & Community Management):
- Social Listening & Sentiment Management Best Practice.
- Social Listening Tracking, measurement & Reporting.
Engagement & Reputation / Response Model.
- Community Management on group channels whilst supporting with best practice for domestic channels.
- Community Management approaches, monitoring and benchmarking.
- Crisis Management & Issues Tracking – Reputation Management across social channels.
Social Media Technology Stack:
- Management of overall social media technology stack.
- Drive best practice when using technology stack.
- Fit for Future reviewing of social media technology stack.
Data Analysis and Reporting:
- Collect and analyze data from various social channels using analytics tools to evaluate campaign performance and identify areas for improvement.
- Support agency in preparation of reports and presentations summarizing key performance metrics and insights.
- Measurements, dashboards and tracking of performance of paid digital channels inclusive of trend analysis and benchmarks.
Compliance & Governance:
- Ensure all social media content and campaigns comply with relevant banking/Finserv regulations, industry standards, and internal policies.
- Work closely with legal and compliance teams to mitigate potential risks.
Qualifications & Experience:
- Bachelor's degree in Marketing, Communications, Digital Media, or related field.
- Proven experience of +- 7 years+ within social media management.
- A strong knowledge of Meta Business & Ads Manager on Instagram, Snapchat, Twitter, Linkedin, You Tube and TikTok.
- Experience with social media management tools like Hootsuite, Sprout Social, or Buffer.
- Experience with social listening & community management tool such as DataEQ, BrandWatch, Falcon, Meltwater or Novus.
- Knowledge of paid social advertising (Facebook Ads Manager, LinkedIn Ads, Google Ads).
- Experience with content creation tools like Adobe Creative Suite or Canva.
- Content Creation Experience (production & editing of content) is also preferable but not mandatory.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritize, and work effectively in a collaborative team environment.
Other Requirements:
- Knowledge of financial services industry regulations and compliance guidelines related to social media.
- Ability to stay ahead of trends in social media and digital marketing, ensuring the bank’s social presence remains fresh and relevant.
- Involvement and experience within the IAB and MMA is preferred, however not mandatory.
Education
- Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)
End Date: September 29, 2025
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Job Summary
- The purpose of the role is to design, implement and monitor the effectiveness of end-to-end strategies across Credit Risk Acquisitions, Pricing and Profitability for the Personal Loans portfolio.
- This includes optimizing underwriting and affordability assessment frameworks, driving sustainable growth within the portfolio’s risk appetite, and shaping pricing strategy to ensure portfolio profitability while balancing customer affordability and risk.
Job Description
Key Accountabilities
Monitor and Report on Acquisitions Risk Performance
- Monitor production levels, customer mix, and early delinquency/risk trends.
- Track acquisition performance against portfolio risk appetite and profitability targets.
- Provide insight to senior leadership on growth vs. risk trade-offs.
Policy, Affordability & Underwriting Rules
- Maintain and enhance policy and affordability rules in line with regulatory requirements and business risk appetite.
- Regularly review and refine rules to balance approval rates, customer affordability, and portfolio quality.
- Ensure alignment of credit policy across acquisition channels.
Pricing & Profitability
- Develop and implement risk-based pricing frameworks for Personal Loans.
- Monitor and adjust pricing strategies to optimize risk-adjusted returns, considering funding costs, operational expenses, and expected credit losses.
- Conduct profitability analyses and recommend portfolio pricing adjustments to ensure competitive positioning and sustainable growth.
Strategy Development & Implementation
- Lead the design of end-to-end acquisitions and pricing strategies that drive profitable growth.
- Use predictive analytics, segmentation models, and customer insights to refine strategies.
- Partner with Finance, Product, and Distribution to align strategy with business growth objectives.
People Management
- Lead and develop a team of analysts/managers to deliver on acquisitions and pricing strategies.
- Ensure performance development plans are aligned to business objectives.
- Build and maintain a high-performance culture through coaching, recognition, and development.
- Recruit, retain, and manage top talent with the support of HR.
Education & Experience
- Bachelor’s degree in Risk Management, Actuarial Science, Statistics, Mathematics, Finance, or equivalent (NQF level 7).
- Minimum 5 years’ experience in Credit Risk within Retail Banking, with specific exposure to acquisitions and/or pricing.
- Proficiency in SAS and advanced Excel.
Knowledge & Skills
- Credit Risk modelling and analytics.
- Underwriting strategy and affordability assessment.
- Pricing methodologies, Net Interest Margin, and risk-adjusted return measures.
- Strong statistical, quantitative, and analytical skills.
- Customer analytics and segmentation models.
- Understanding of financial accounting, cost allocation and profitability drivers.
- Strong communication, influencing and stakeholder engagement skills.
- Leadership, team management and project management capabilities.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 26, 2025
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Job Summary
- Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.
Job Description
Accountability: Operations Management
- Adhere to standard operating procedures (SOPs) within the area of accountability.
- Answer Inbound calls and respond to written queries timeously
- Identify and prioritize customer experience breakdown points based on customers’ expectations, breakdown severity and business impact, using customer measurement feedback (NPS scores)
- Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
- Identify and recommend new innovative ways of achieving positive feedback on quality product knowledge experience.
- Participate in cross-functional working groups with the aim of identifying customer experience improvement solutions for identified and impacted business areas.
- Record and report on transactional activities on workflow to provide timely and accurate information.
- Meet the daily operational workload requirements as per the agreed targets
- Manage the implementation of new processes and systems to optimize the customer experience.
- Test the improvements with customers in order to drive digital adoption for self service
- Plan, organize and complete task and activities in alignment with performance objectives.
- Understand, interpret and provide management with customer insights with the aim to improve the customer experience
- Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.
Accountability: Maintain Client Experience
- Deliver a seamless customer service experience through unique and accurate customer insights in order to retain customers
- Place customer at the centre of the business, services and solutions to deliver an outstanding and seamless customer service.
- Peruse, analyse and actively communicate client centric trends to improve customer experience
- Clarify requirements and delivery outcome expectation to exceed customer expectations.
Accountability: Finance
- Adhere to specified policies, standards and procedures to prevent and avoid loss events.
- Eliminate time and effort spent on distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.
Accountability: Learning and Growth
- Participate in own personal development, coaching and performance management processes.
- Continuously assess own performance, seek timely and clear feedback and request
- Foster a mindset of continuous growth and learning by acquiring different skills available in the department and excelling in them in order to provide world- class customer service.
- Always exhibit the image of wanting to display Absa values and commitment to the team in reaching our service delivery objectives and enhancing our customer service capability.
Accountability: Compliance
- Understand and mitigate risks and risk events (incidents) relevant to the role to ensure compliance.
- Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards
Education
- Higher Certificate (Required)
End Date: September 30, 2025
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Job Summary
- Absa Group Limited (“AGL”) is a leading African bank with significant growth prospects across the continent. The Group Procurement Function is key in supporting the banks strategic goals of cost management, Enterprise & Supplier Development, Risk and Governance.
- The successful candidate will manage a procurement portfolio and provide direct support to the Procurement / Category Manager and related Business stakeholders of the Absa Business unit applying their procurement & sourcing skills, analytical capability and supply chain knowledge.
- The high-performance procurement team is seeking a motivated candidate that will seamlessly integrate into the team and consistently deliver results.
Job Description
ACCOUNTABILITIES:
- Support the Procurement / Category Manager and Head of Procurement by preparing information and analysis for negotiation processes and with the preparation of related information.
- Collect and analyse quantitative and qualitative information to assess suppliers’ capabilities and performance.
- Manage the RFP / RFQ / RFI (“RFx”) processes and analyse, develop and execute results.
- Ensure contracts comply with contract standards, legislation and AGL policies.
- Collect, investigate, and analyse information as requested by Procurement / Category Manager and Head of Procurement using data from internal and external sources.
- Provide input into the category and commodity strategy development processes and support category and commodity plan execution.
- Draft and maintain strategic contracts.
- Understanding of Services, Service Level Agreements (“SLA’s”) and contracting based on deliverables’.
- Supplier screening and due diligence using the Bank’s preferred tools / systems.
- Evaluate suppliers and manage their performance in collaboration with Supplier Management or business driven Service Management.
- Maintain constructive working relationships with internal stakeholders and strategic suppliers.
- Participate constructively and drive personal development within procurement / category team.
- Run ad hoc reports and queries based on team requirements.
- Develop, compile and analyse statistical data for procurement / category management reports.
- Assist in the Development of Total Cost of Ownership (“TCO”) and other cost improvement models.
- Collaborate and support supplier diversity in driving enterprise development and preferential procurement objectives.
- Collaboration and interaction with other procurement teams for the purpose of continuous strategy improvement.
- Conduct market research.
- Perform benchmarking on price, cost, and supply chain effectiveness.
- Execute procurement cost savings plans and track against targets.
- Load and maintain procurement documents on the procurement system.
Education and Required Experience
- Bachelor’s qualification, preferably in Business, Commercial, Supply Chain, Engineering, Business, Business Economics, Economics, Finance, or Accounting fields.
- Post Graduate qualification will be an advantage.
- CIPS / MCIPS qualification will be an advantage.
- 3 to 5 years of experience in procurement and sourcing.
- Managing cross functional team collaboration.
- Business and financial acumen, cost management tools, spend analysis, cost savings reporting, etc .
- Multi Category experience will be an advantage.
- Banking procurement experience will be an advantage.
- Supply chain tools knowledge – Procure to pay systems, purchase orders, payment, supplier assessments.
- Understanding of commercial matters and business environment.
- Strong knowledge of contractual agreements and some exposure to relationship management.
- Knowledge of end-to-end RFx and sourcing processes.
- Hands on experience in working with an Enterprise Resource Program (“ERP”) System (Coupa experience will be an advantage).
- Strong negotiation and presentation skills.
- Expert level efficiency in Microsoft Excel and MS-Word.
- Strong computer literacy (Power Point) and Microsoft Office Suite is required.
- High level analytical and communication skills required (written & verbal).
- A team member that can also operate independently with an ability for problem solving.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 26, 2025
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Job Summary
- To provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: October 3, 2025
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Job Summary
- Manage a portfolio of Home Loans Legal matters, including litigation, mediation, and settlement negotiations.
- Liaise with external attorneys, counsel, and internal stakeholders to ensure effective resolution of cases.
- Provide strategic legal advice and risk assessments on home loans litigation matters.
- Ensure compliance with relevant legislation, regulations, and internal policies.
- Monitor legal trends and case law developments impacting home loan litigation.
Job Description
- Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
- Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution and performance levels required.
- Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and compliance with governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
- Manage departmental budgets including signing off of invoices and quotes within mandate.
- Escalate out of budget items higher than approved mandate to the next level manager.
- Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners.
- Implement productivity improvement measures by coaching staff on any new process or on their areas for improvement.
- Where required set and track PD objectives and measures Liaison Officer Specialists in the area for responsibility/portfolio.
- Be responsible for championing, reviewing and assessing the quality of work carried out to ensure highest professional standards are maintained and continually exceeds value and expectations.
Requirements:
- LLB Degree and admission as an attorney.
- Minimum 5 years’ experience in litigation, with a strong focus in the financial services or banking sector.
- In-depth knowledge of the National Credit Act, Magistrates’ Court Rules, High Court Rules, and related legislation.
- Excellent negotiation, analytical, and communication skills.
- Ability to work independently and manage high-pressure situations.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 1, 2025
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Job Summary
- Manage a portfolio of defended legal matters involving home loans, including litigation, mediation, and settlement negotiations.
- Liaise with external attorneys, counsel, and internal stakeholders to ensure effective resolution of cases.
- Provide strategic legal advice and risk assessments on defended matters.
- Ensure compliance with relevant legislation, regulations, and internal policies.
- Monitor legal trends and case law developments impacting home loan litigation.
Job Description
- Responsible for all defended matters (trial, applications, appeals) and ensuring all matters tagged correctly on DM.
- Management of the Rescission Application portfolio.
- Responsible for compiling reports and sharing with Group Litigation.
- After Plea is received, ensure Form B is sent to Group Litigation and review the Plea.
- Conducting Monthly meetings with Group Litigation.
- Managing the legal cost for Defended Homeloans Accounts
- Engage daily with the Attorneys and obtain all documentation and recalculations requested for trial purposes.
- Managing the Fraud Portfolio.
- Support the Litigation team.
Requirements:
- LLB Degree
- Admission as an attorney would be preferable.
- Minimum 2 years’ experience in litigation, with a strong focus on defended matters in the financial services or banking sector.
- In-depth knowledge of the National Credit Act, Magistrates’ Court Rules, High Court Rules, and related legislation.
- Excellent negotiation, analytical, and communication skills.
- Ability to work independently and manage high-pressure situations.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 1, 2025
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: September 27, 2025
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Job Summary
- To provide advice and support in practice formulation and associate best practice improvement tactics; enabling the provision of specialist remuneration expertise.
Job Description:
- Reward Advisory Support: Provide expert advice and recommendations to line managers and human capital stakeholders on reward-related matters within the Group framework and policies. This includes advisory support for reward related aspects of South African specific S197 and S189 processes.
- Remuneration Strategy Execution: Implement the Group Remuneration strategy within the Cluster, ensuring alignment with policies and procedures across South Africa and the African markets where Absa operates.
- Pay Review: Lead the annual pay review process, guiding Human Capital (HC) and senior management through the validation of data, distribution and analysis of increase and incentive pools, and communication of pay review outcomes.
- Data Insights & Communication: Provide actionable data insights and craft data-driven narratives that are informed by market trends, benchmarking, and internal analyses to support Human Capital (HC) and senior management in making strategic reward decisions. Present these insights in a clear, concise, and compelling manner to facilitate informed decision-making.
- Training: Upskill Human Capital (HC) and line managers on reward methodologies, market data utilization and communication of reward outcomes to colleagues on an on-going basis.
- Governance & policy management: Manage the governance approval process for hires and reward programs, ensuring compliance with Group policies. Draft or update policies, standards, and procedures to support Governance requirements.
Preferred requirements:
- Minimum requirement of a Degree or an Advanced Diploma (NQF 7) or the equivalent.
- Minimum 5 years’ experience in a Reward focused or similar role.
- Global reward management experience, preferably across African markets.
Key Skills and Competencies:
- Expert knowledge of reward principles, practices, and trends particularly within a corporate and investment banking context and across Africa.
- Strong analytical and problem-solving skills, with the ability to analyze and interpret large sets of data to inform reward strategies.
- Excellent verbal and written communication and interpersonal skills, with the ability to influence and persuade stakeholders at different levels and manage relationships with senior stakeholders, including executives and front-office leaders.
- Project management and planning skills, with the ability to deliver results within deadlines and budgets.
- Teamwork and collaboration skills, with the ability to work effectively with diverse groups, stakeholders across functions, and cultures.
- High level of attention to detail and precision in managing complex data and ensuring accuracy in the implementation of reward initiatives.
Ideal Attributes:
- Strategic and innovative thinker, with the ability to align reward initiatives with business objectives and values.
- Customer-focused and service-oriented, with the ability to provide tailored and pragmatic solutions to reward challenges.
- Proactive and self-motivated, with the ability to take ownership and drive continuous improvement.
- Ethical and trustworthy, with the ability to maintain confidentiality and integrity.
- Resilient with the ability to thrive in a fast-paced, high-pressure environment, adapting to evolving business needs
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 7, 2025
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Job Summary
- To perform the activities of financial reporting to internal and external stakeholders of the group to ensure that financial reporting is performed accurately, timeously and complies with IIFRS, the JSE listing requirements, the Companies act, the South African Reserve Bank (SARB) as well as specific requirements of analysts, the group audit and Compliance Committee (GACC) and the board of directors for Absa group limited and Absa bank limited.
Job Description
Accountability: Monthly reporting
- Review the financial results, obtaining commentary from Analytics and Balance sheet control for the various clusters;
- Prepare monthly performance matrix;
- Review and approval of Exco codes and GL accounts to ensure that they are aligned to the chart of accounts and external reporting requirements;
Accountability: External reporting
- Prepare/update the booklet, SENS and financial statements in CDM, as well as the advertisement outside CDM;
- Perform a bi-annual analysis of the afore-mentioned report, to ensure they comply with external stakeholders’ requirements (i.e. IFRS, Companies Act, King III, JSE listings requirements);
- Attend to queries from internal stakeholders, rating agencies, external auditors, financial analysts and the JSE Limited by requesting information and reviewing the responses for accuracy and validity;
- Ensure accuracy and completeness of disclosures through analysis and comparison between different reports (internal and external);
- Review web forms for all the relevant disclosure requirements and to ensure that validations are in place to enforce accurate submission;
- Obtain all the relevant information needed for external financial reports;
- Agree comparatives to numbers released and resolve any discrepancies, by taking re‐statements into accounts. Ensure that restatements are fully understood and supported;
- Review all components of external reports for reasonability, validity, accuracy and consistency;
- Prepare and maintain the segment report (including the various ratios per segment) and ensure that all changes are incorporated timeously. Assess all results reported for reasonability;
- Obtain signoff from clusters for external reports and follow up on any queries;
- Meet with graphic designers to for design of the external reports. Ensure signoff of the designs by all the relevant internal parties;
- Assist in preparing reports to the GACC and the Board;
- Keep up to date with changes in accounting standards (IFRS) and other regulatory requirements
Education and Experience:
- Chartered Accountant CA(SA) strongly preferred
- 2 year post Accounting articles experience (this includes supervision and review, passing the Board exams and completing recommended hours for the training contact)
- Minimum B Com Accounting degree required, Honours in Accounting preferred together with IFRS reporting experience and banking industry experience
Competencies:
- Deciding and initiating action proactively
- Learning and researching
- Commercial thinking and applies to work responsibilities
- Relating and networking
- Drives efficiencies and automation in work responsibilities
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
End Date: September 30, 2025
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Job Summary
- Retention Of Existing Clients And Persuading Customers To Make Promises To Pay In Order To Retain Their Policies.
Job Description
Customer Experience
- Treat customers fairly in all working activities
- Understand customer policy queries and clarity any areas of uncertainty
- Maintain accurate account records ensuring all relevant customer information is obtained and update
Customer Retention
- Persuading customers to stay with Absa Life
- Follow up with clients that have PTP’s (promise to pay) to ensure that these are honoured
- Ensure that current collections customers are retained and lost customers are kept below agreed thresholds
- Down-sell products to existing customers where they cannot afford their current premiums to retain them as a client
- Dealing with client queries and complaints in a competent, efficient and professional way and in line with the company’s culture and values
- Negotiating and monitoring payment arrangements to ensure that the client’s policy / policies remains active and up-to-date
Data
- Compiling Daily and Month-to-date reports
General
- Achieve individual retention targets
Education
- Further Education and Training Certificate (FETC) (Required)
End Date: October 3, 2025
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Job Summary
- To enable and support IA with continuous analysis, data mining and insight generation for IA reporting and planning purposes. To leverage deep data science expertise in data mining, data analysis, feature engineering, predictive modeling, storytelling, data visualisation, machine learning tools and data intuition to define, build, operationalise and continuously improve data solutions that deliver relevant, quality assured, accurate and commercially impactful data for IA reporting and planning purposes.
Job Description:
The role will report to the Head of Audit: Reporting and Operations and will support the prioritisation of insight requests, based on IA needs, within a data-led environment.
- Advanced Internal Audit (IA) experience, and focused understanding of internal controls and organisational risk management practices to support complete, accurate and valid IA reporting and planning.
- Continuous analysis of IA data, and development of relevant insights (including trends and predictive analysis) for IA reporting and planning.
- Advanced understanding of IA root cause and issue management analysis to provide timely and relevant information for reporting and planning.
- Continuously seeking new and improved ways for data extraction and consumption by relevant IA stakeholders for reporting and planning.
- Advanced understanding of available data analysis and machine learning tools to support robust and forward-thinking insight generation for reporting and planning.
- Adopting of agile work practices and working closely with senior members of the IA team to collate, consolidate and visually present data-led insights for reporting and planning.
- Participate in design thinking processes to determine and confirm priority IA questions/ data challenges to be solved for, by translating these into data requirements and defined data-led solutions for reporting and planning.
- Design fit for purpose data interpretation and analysis approaches, and create customised data models, algorithms, machine learning tools and recommendation engines to achieve the desired IA outcomes for reporting and planning,
- Use advanced data science skills to mine and interpret IA data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering and predictive modeling, distributed computing, machine learning tools and data intuition, to analyse and interpret complex IA data-sets for reporting and planning.
- Ability to apply quality assurance frameworks to test model and analysis techniques (e.g. algorithms, models) to support the quality and integrity of IA data used for reporting and planning.
- Produce business insights and recommendations based on data analysis and modeling concluded, and where relevant with knowledge and experience of e.g. Java, Scala, Python, Hadoop, Apache Spark, Kafka or similar.
- Use storytelling and data visualisation techniques to maximize impact and deliver a user-friendly product for reporting and planning.
- Contribute to the consolidation of data solutions into viable end products (in IA business-language) that can be leveraged on an ongoing basis e.g. dashboards, reports etc.
- Present data analysis (trends, insights, forecasts) and findings to IA, to show tangible business impact to be derived from the data science process.
- Where applicable, to facilitate peer reviews and feedback on new data solutions for reporting and planning.
- Where applicable, contribute to the assessments of the effectiveness and accuracy of new data sources and data gathering techniques.
- As far as possible, to promote data literacy within IA by sharing best practices and showing tangible business impact and recommendations as a direct result of the data solutions provided.
- Stay ahead of the curve on data science trends and leading practice data science tools and techniques, and be able to transition IA to advanced methods for the continuous optimisation of a data-led environment.
Additional Job Description:
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-wide Risk Management Framework and Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to this role.
Experience/ Requirements:
- Internal Audit (IA) background/ experience (Preference - Internal Auditor).
- Advanced knowledge of IA controls, language and organisational risk management practices.
- Experience in the Financial Services industry.
- Data Analysis and statistical reporting.
- Experience managing people (small to medium size teams).
- Results and output-orientated.
- Ability to learn quickly.
- Have a logical approach to problem solving.
- Able to work closely and build excellent relationships with key stakeholders.
- Able to manage, develop and mentor less experienced members of the team.
- Effective communication skills.
Potential Qualifications:
Relevant Business-related Degree or Tertiary Technical Degree, in:
- Actuarial Sciences, or
- Data Analytics and Data Sciences, or
- Internal Auditing, or
- Chartered Accountant (CA(SA)), or
- Masters in Business Administration (MBA).
Years of Experience:
- Minimum of 7 years-experience
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 3, 2025
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Job Summary
- To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.
Job Description
- Treat customer fairly and ensure customer satisfaction Ensure excellent and professional sales of all Instant Life products Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales Ensure that productivity targets are met Achieve required NTU’s rates
Education
- Further Education and Training Certificate (FETC)
End Date: October 3, 2025
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Job Summary
- To plan, execute and manage audit assignments in accordance with the PAN African Group Audit plan and relevant policies, procedures and quality standards. The Audit Manager is responsible for the quality of the technology audit work performed and the efficiency and effectiveness of the technology audit team.
Job Description
Audit Planning
- Participate in the 6+6 audit planning cycle; provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.
Assurance
- Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met.
- Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard.
- Ensure audits and issues assurance within Key Performance timelines and resource budget
Leadership and Management
- Mentor and coach less experienced team members by providing guidance around the methodology and audit process, and manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
Teamwork
- Support IA management team to identify, attract, develop and retain talent on an ongoing basis.
- Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
Relationship Management
- Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis, and develop and maintain relationships with accountable stakeholder management on each audit.
- Build effective relationships with CoE counterparts and fully engage them during audit reporting
Reporting
- Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them
Knowledge Management
- Continuous upskilling on both technical and other core competencies.
- Keeping up to date with industry trends, regulatory changes and professional standards
- Develop an in-depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
- Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards
Minimum Requirements:
- Certified Information Systems Auditor (CISA)
- A minimum of 2 - 3 years management experience
- Experience within the Financials Services environment (preferred)
- Experience in a Big 4 External Audit experience (preferred)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 3, 2025
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Job Summary
- Dynamic and results-driven Investment Banker to join Investment Banking Special Asset Management team to provide strategic financial advisory and transaction execution services to clients navigating distressed and special situations for the Corporate & Investment Bank.
- The successful candidate be able to build and maintain strong relationships with clients, conduct in-depth financial analysis and modeling to assess market conditions and risks whilst collaborating with senior bankers to develop innovative solutions for clients.
- Experience in restructuring, distressed lending and asset management strategies will be advantageous. Candidates with experience in corporate finance, M&A, leverage finance and or debt advisory experience, holding a CA/LLB or similar with a minimum of 5 years relevant experience.
Job Description
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: October 2, 2025
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Job Summary
- Responsible for identifying and managing legal risk for the South African business. Key point of contact on a day-to-day basis for the business team, and responsible for providing pro-active legal advice, support and risk management. Key focus area within our payments, acquiring, issuing and cash management business.
Job Description
Key Accountabilities
Negotiate, Draft and Review Agreements:
- Ensure agreements are drafted as quickly and efficiently as possible while protecting the Bank and mitigating risks.
- Attend to queries as quickly as possible.
- Successful conclusion of agreements, taken into account how certain clauses would impact the Business Unit and Bank' strategy.
- Consider, comment, negotiate and give advice on commercial agreements and schedules.
- Assist in structuring, negotiating and drafting commercial agreements and schedules relating to standard agreements, technology agreements and related transactions.
- Address all probable risks by seeing to it that they are sufficiently mitigated in the agreements drafted.
- Conduct legal due diligences on transactions.
Advisory and Opinions:
- Delivering excellent and effective legal advice and service to stakeholders, applying strategic thinking with advice given.
- Ensure technical correctness of agreements drafted by ensuring that the latest legal requirements have been included in the agreement.
- Staying up to date with all relevant laws, case law and regulatory directives and guidance, this is done by doing regular research on legal developments and attending training interventions.
- Ensure that all risks are sufficiently addressed in agreements entered by the Bank, understanding the requirements of business, legal issues and possible business risks and incorporating clauses in the agreements to address such risks and requirements.
- At all times ensure that sufficient legal knowledge has been obtained and updated with latest legal developments to ensure that they are correctly reflected in the agreements drafted.
Management of Legal Risks:
- Proactive updating of templates and identification of clauses for continuous improvement.
- Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
- Proactive monitoring of compliance of the legal risk control framework.
- Adhere to Absa frameworks, policies and procedures applicable to the role, demonstrating sound judgement and responsible risk management and when required highlight breaches and request dispensations & waivers on a timely basis.
- Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the business area.
- Understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
- Actively raise the profile of the legal function and improve on Legal Key Risks
- Manage and create awareness by embedding legal policies and control requirements in all areas of the business
- Provide appropriate challenge and equally be robust in the face of challenges
- Build strong risk partnerships with colleagues in other functions (especially key control areas)
- Fully understand the role of legal in AGL and how it interacts with other functions and the business.
- Identify and escalate non legal and legal risk issues
- Contribute to the creation of policies and controls
Stakeholder Management:
- Build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
- Timeous, appropriate and collegiate engagement and collaboration with Legal colleagues from other teams, particularly where matters are business facing or are related to another area of expertise (e.g. employment law).
- Timeous and proactive escalation of issues to manager (technical, stakeholder related and where matters have been open for more than 3 months), blocking out contract review time with manager sufficiently in advance so as to avoid urgency and delays.
- Timeous and accurate matters reporting, providing adequate detail and drafted in a manner that can be easily copied into a General Counsel report.
- Explain legal concepts, clauses in agreements and risks to internal clients.
- Provide training that is beneficial / informative to internal clients by way of presentations, such as training on new legislation or recent legal precedents.
- Manage external counsel were applicable.
- Familiarization with the Bank’s internal governance.
- Contribute to industry wide initiative and develop a good network amongst peer group externally.
- Proactively collaborate across different teams and geographies within Legal to break down silos.
General:
- Leading and managing the payments team
- Proactive stakeholder management and raising the profile of the team.
- Identify instances where contract automation can be implemented to ensure efficiency.
- Deal leadership – ability and experience in leading large and complex deals.
- Develop and maintain a network with senior stakeholders by encouraging informal interactions and catch-up sessions to achieve good visibility and raise the profile of the team.
- Perform duties in line with the Absa values and uphold Absa’ values in transacting with stakeholders, customers and colleagues.
- Provide more than is required from stakeholders to ensure efficiency and excellence.
- Be an active and accountable member of the team by participating in initiatives and workstreams across the Legal function.
- Timeous conclusion of all mandatory training.
- Coach and mentor junior team members.
- Provide objective and constructive feedback and openly share knowledge and expertise.
- Contribute to the development and implementation of the team objectives and strategy.
- Make recommendations for and implement change.
- Works independently with minimal supervision and demonstrates the ability to supervise where appropriate.
- Ability to plan and manage projects and matters through to completion including around resourcing.
- Anticipates Market and Legal Developments and impact on Business.
Role/Person Specification
Professional/Technical Experience:
- At least 4years’ PQE in the field of commercial legal
- Ability to advise at a senior business level and establish credibility with senior stakeholders
- Experience in drafting and negotiating agreements is preferred
Academic and Professional Qualifications:
- Appropriate Law degree
- Admitted attorney in RSA
- Strong Commercial Law experience
- Degree from a leading educational institution with good academic results
Personal Attributes:
- Ability to work autonomously and as part of a team
- Very strong interpersonal skills
- Communication skills
- Well organized and efficient
- Excellent negotiating and influencing skills
- Integrity and reliability
- Excellent attention to detail
- Commercial acumen
- Business awareness, prioritization of risk and strong commercial focus
- Ability to manage a large (and often fluid) workload with effective prioritization as well as deliver under pressure and at speed
Education
- Bachelor Honours Degree: Law, Military Science and Security (Required)
End Date: October 2, 2025
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Job Summary
- To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- General and Office Administration: Provide administrative sales support against standard operating procedures
- Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
- Customer Service: Handle all customer interactions professionally and efficiently
- Facilitation of Deal Process: Drive the end-to-end process of application approvals and contracts as per take-up
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 26, 2025
Method of Application
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