OFR Operations Manager - JNB at DHL Supply Chain

• DHL Global Forwarding has an opening for Senior Ocean Freight Manager in Johannesburg, South Africa.

Join us in connecting people and improving lives!

• To lead a team of Supervisors and/or Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, manages the ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.

In this Ocean Freight Manager position

• Manage the department P&L within their specific area of control
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits.
• 2nd or 1st escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, identify and implement process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Guide teams to adhere to the Global standard processes when executing shipments.
• Manages supplier relationships to optimize service delivery and profitability
• Lead and develop a high-performing team while fostering a culture of collaboration and continuous improvement
• Leads the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives.
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and ensure accurate job management control to ensure GP maximization on every file
• Maintain business relationship with existing clients, identify potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention

In area of OFR product:

• Identify performance issues of suppliers, and propose solutions to improve performance
• Resolve customer issues and incidents
• Manages the Ocean freight PnL for the station

Stakeholders

In area of OFR product:

• Identify performance issues of suppliers, and propose solutions to improve performance
• Resolve customer issues and incidents
• Manages the Ocean freight PnL for the station

Now, here is what we need from you!

• Bachelor’s degree
• More than 5 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary