OM Bank - Payment Specialist at Old Mutual South Africa

KEY RESULT AREAS

Product Ownership

• Own the payments product roadmap, backlog, and prioritisation aligned to business objectives and regulatory requirements.
• Translate business, customer, and operational needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with stakeholders (business, compliance, operations, technology, and external partners) to define product vision and scope.
• Lead sprint planning, backlog refinement, and prioritisation activities.
• Ensure payment products support scalability, security, resilience, and compliance (e.g. PASA, SARB, AML requirements).
• Drive continuous improvement of payment capabilities, including new features, enhancements, and decommissioning where required.

Production Support & Operational Ownership

• Act as product-level owner for live payment systems, ensuring availability, performance, and stability.
• Provide oversight and support for production incidents, including investigation, root cause analysis, and resolution.
• Coordinate incident management activities across technology, operations, vendors, and third parties.
• Ensure timely communication to stakeholders during incidents and service disruptions.
• Own and track production defects, operational risks, and remediation plans.
• Ensure monitoring, alerting, and support processes are effective and continuously improved.

Governance, Risk & Compliance

• Ensure payment products comply with regulatory, audit, and risk requirements.
• Participate in operational risk assessments, audits, and control reviews.
• Ensure appropriate controls, reconciliations, and exception handling processes are in place.
• Maintain documentation for product, operational processes, and support runbooks.

Stakeholder & Partner Management

• Act as the primary point of contact for payment-related queries and escalations.
• Manage relationships with internal teams and external payment partners or clearing partners.
• Support contract, SLA, and service performance reviews with partners.

Key Performance Indicators

• Product delivery against roadmap and business outcomes.
• Payment system availability and incident resolution times.
• Reduction in repeat incidents and operational defects.
• Stakeholder satisfaction and regulatory compliance outcomes.

ROLE REQUIREMENTS

• Tertiary education - Degree in financial, business, science or engineering.
• Minimum OF 5 years’ experience in similar - payments related roles
• A good understanding of the technology and commercials that support Payments, Card and VAS
• Comprehensive knowledge of payment systems
• We are looking for a smart, energetic, experienced and dynamic achiever who take initiative and ownership, and who thrive on constant challenges and high-speed change.

Knowledge and Skills

• Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
• Financial and accounting knowledge – understanding basic financial accounting and financial principles
• Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

• Independent self-starter who also works well in a team-environment
• Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
• Be Sharp, Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
• Should be able to work in flexible environment and setup for hybrid working.
• Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
• Flexible and an ability to deal with ambiguity and continuous change
• Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Skills

• Action Planning, Adaptive Thinking, Analytical Thinking, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gap Analysis, Presenting Solutions, Probing Questions, Project Resource Management

Competencies

• Action Oriented
• Business Insight
• Cultivates Innovation
• Drives Engagement
• Drives Results
• Ensures Accountability
• Manages Ambiguity
• Manages Complexity

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

21 January 2026 , 23:59