OMF Manager: Collections Strategy at Old Mutual

Job Description Summary:

• Old Mutual Finance is currently seeking to hire a Manager: Collections Strategy. The successful incumbent will report to the Head of Collections and ECM Strategy and be responsible to oversee the development of collection strategy and takes full accountability to ensure a consistent increase in the overall collections book, limit management, strategic campaign planning and optimisation of new and existing models, data sets and stakeholder relationships both internal and external. 

Responsibilties/Duties:

• Lead the strategic development of Old Mutual Finance collections function and think strategically about how to improve, optimise, and expand it to meet the goals and objectives of the business.
• Designs, constructs and documents appropriate models and strategies across the collections life cycle including implementation and monitoring.
• Analyse portfolio-level information to identify and monitor key risk factors, and root-cause, and develop proposed solutions. Code optimisation and reporting automation
• Target forecasting and collections scorecards - build and review monthly targets as well as tracking and analysis thereof. Collaborate with BI data team to ensure that dashboards are properly rolled out in Active Collections and that data and reporting is relevant and fit for purpose.
• Contribute positively toward effective monthly collections percentage by providing up to date analysis and reporting as well as providing strategic guidance to ensure consistent increase in the overall collections book
• Recommend and implement appropriate champion / challenger strategies to continually “test and learn” to improve portfolio profitability.
• Assist operations to achieve better collections and recoveries results by integrating models and data-driven approaches into operational processes.
• Ensure efficiency of resources by providing strategic campaign plan to optimise effective use of all existing tools.
• Identify improvements to operational systems, processes, and policies in support of business strategy
• Communicate complex technical information to non-technical people in a comprehensible form
• Applying industry knowledge to interpret data and improve performance
• Key results: improve collections rate, reduce forward roll rate, improve yield %, reduce cost to collect, improve net lending margin, reduce non-performing loan ratio, improve credit loss ratio 

Minimum Requirements: (Experience, Competencies, Qualifications): 

• Honours Degree or Equivalent: BCom including Maths, Stats or Finance, Economics major with Econometric, Actuarial Science, BSc Engineering (these are preferred)

Work Experience:  

• 5+ Years in a similar role
• Analytical and reporting tools experience required: SQL, R, Python, AWS, Advanced Excel 
• Banking/Financial Services Industry Experience (advantageous)
• Oversees the development of quantitative financial risk models for the product structuring and management.

Responsibilities

Data Collection and Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Data Exploration

• Perform complex statistical analysis and utilize mining, modeling, and testing techniques to enable data analysis.

Advanced and Predictive Analytics

• Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations.

Risk Scenario Modeling

• Analyze, assess, and quantify the risks associated with products, individual applications, business activities, and the market to determine whether any risk is within the agreed risk appetite. Undertake tactical risk modeling.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

Business Performance Metrics

• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

• Action Planning, Analytics Software, Budget Management, Business Intelligence (BI) Analysis, Computer Literacy, Data Analysis, Data Compilation, Data Controls, Data Interpretations, Data Modeling, Evaluating Information, Numerical Aptitude, Report Review, Solution Analysis, Statistical Analysis Techniques

Competencies

• Business Insight
• Cultivates Innovation
• Manages Complexity
• Optimizes Work Processes
• Situational Adaptability
• Strategic Mindset

Education

• Honours Degree  (Hons)  (Required)

Closing Date

• 20 November 2025