On-Site Support Engineer at Hire Resolve

Job Description

• We are looking for an experienced On-Site Support Engineer to provide daily technical support, maintain network infrastructure, manage documentation, and liaise with third-party vendors. The ideal candidate will ensure smooth operation of IT systems while delivering exceptional customer service.

Responsibilities:

• Provide on-site and remote technical support to end-users
• Troubleshoot and resolve hardware, software, and network issues
• Maintain network infrastructure including switches, routers, firewalls, and wireless access points
• Manage documentation: system configurations, network diagrams, and user manuals
• Coordinate with third-party vendors for hardware repairs and software updates
• Ensure compliance with IT policies, procedures, and security standards
• Participate in IT projects, upgrades, and software deployments
• Monitor backups and disaster recovery procedures
• After-hours standby on a rotation schedule

Requirements:

• Minimum 3 years in a similar technical support role, preferably in an enterprise environment
• Degree or diploma in Computer Science, IT, or related field preferred
• Relevant IT certifications such as CompTIA A+, Network+, MCSE, CCNA, or equivalent highly desirable
• Hands-on experience with Windows Server, client OS, Microsoft Exchange, Active Directory, and Microsoft 365
• Strong troubleshooting skills across hardware, software, and network systems
• Knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
• Excellent English communication and customer service skills
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transport