Operation Manager at DSV

DUTIES & RESPONSIBILITIES:

• Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
• Meeting of all customer SLAs.
• Compliance of sites to DSV standards:
• SHERQ – achieve minimum requirements
• Implement and maintain Quality Management System at all sites
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units, where possible, to improve operational performance
• Ensure implementation and daily adherence of full site compliance for Safety, Quality and Delivery, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Safety Authority requirements

Client Relationships

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial

• Claims investigation in order to understand claim details per incident to report internally

Operational Performance

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal continuous improvement requirements and driving a Lean culture
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

Client Expectations

• Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities

• Ensure operational readiness to support programs (this includes the full scope of this role’s responsibility)

Other Duties

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

Supervisory Responsibilities

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behavioiur is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.

People Management

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.