Job Opportunities at DSV

The Primary Focus Of The Role Include

The role will be responsible for the definition, implementation and management of configuration on BPP to meet business requirements.

• System configuration for business processes
• Analysis, monitoring and maintenance of data within the system
• Support for reporting and data extracts from the TMS
• Testing and support of customer integrations

The position should understand the business requirement and transport process flow and align the BPP’s configuration to fulfil the need whilst ensuring standardization of processes, data and systems.

The role will be responsible to ensure that every aspect of the BPP works in accordance with business expectation, either by configuration of the product or management of business expectation.

The role will also be expected to support testing efforts in alignment with the standards setup of the solution.

Job-Related Requirements

• 5+ years’ experience in the transport industry
• 5+ years in IT as either a developer, configuration specialist or systems analyst or a similar role with a business relationship management and/or data analysis focus.
• Solid SQL experience
• Solid Excel experience, specifically wrt data analysis and presentation.
• Understanding/ Experience in working and creating process flows and data diagrams

Tertiary Qualification(s)

• 3 year tertiary qualification, degree or diploma in IT and / or Industrial Engineering - Essential

Computer Literacy Level

• MS Word, Excel, PowerPoint & Outlook - advanced

Additional Computer Skills

• Microsoft Excel
• PL/SQL or T-SQL.
• Oracle SQL
• Any TMS product

Duties And Responsibilities

Understand and configuration of operational processes

• Understand and configuration of financial processes
• End to end ownership of processes in the BPP solution
• Perform QA/ UAT tests on configuration
• Engage with stakeholders to source requirements
• Engage with stakeholders to ensure alignment on output (stakeholder management)
• Engage with Vendor where needed for support of the product
• Documentation of configuration in standard defined methods
• Serve as support to business on the use of the BPP
• Support on business visibility of the BPP and data within it, including but not limited to data reconciliations and in-depth data analysis.

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DUTIES & RESPONSIBILITIES:

• Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
• Meeting of all customer SLAs.
• Compliance of sites to DSV standards:
• SHERQ – achieve minimum requirements
• Implement and maintain Quality Management System at all sites
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units, where possible, to improve operational performance
• Ensure implementation and daily adherence of full site compliance for Safety, Quality and Delivery, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Safety Authority requirements

Client Relationships

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial

• Claims investigation in order to understand claim details per incident to report internally

Operational Performance

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal continuous improvement requirements and driving a Lean culture
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

Client Expectations

• Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities

• Ensure operational readiness to support programs (this includes the full scope of this role’s responsibility)

Other Duties

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

Supervisory Responsibilities

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behavioiur is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.

People Management

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.

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Purpose Of The Role

End to end development of all DSV ROAD inhouse applications as part of the SDLC process prior to deployment to Production Environment, this may include:

• BRS Review,
• Impact Assessment completion
• Requirements gathering outside of BRS details
• Engaging with Business, Operations and Customers to assist with development and solution requirements
• Technical Specification writing and review
• Code reviews
• Ticket investigation of third line tickets escalated for developer assistance
• Assistance with Production issues both within and outside of normal business hours when required

Minimum Requirements

• Basic Minimum Requirements : Matric
• Tertiary Qualifications : Essential - Bsc / Bcomm Degree OR 3 year Diploma
• Computer Literacy Level: Advanced

Job Related Requirements

• Minimum of 5 years’ experience in Software Development
• Fullstack C# Developer, including Web services/API, Windows services, Web applications
• Customer Service, including Effective customer engagement
• Understanding of Web services (SOAP and API); Service Oriented Architecture
• MS SQL – Database Design, Stored Procedure and Query writing
• Experience in a logistics/distribution company
• Experience with Agile/Scrum Methodology
• Experience in building fast, lean, high performance services
• Experience in support of production systems would be advantageous
• Adhering to agreed deadlines
• Assertiveness, combined with patience and tolerance, Pro-active problem solver, showing initiative
• Must apply excellent communication & problem-solving skills
• Attention to detail and adherence to processes is critical

Duties And Responsibilities

• Design solutions and write high quality codes that ;
• Adheres to DSV Road coding standards and passes Code Review
• Adheres to company Global Security and Compliance standards
• Is fast, lean, easily understood by other developers, and runs efficiently.
• Is designed with future-proofing in mind and is reusable and easily configurable without repeat builds and deployments
• Is designed with data security in mind
• Fulfils all requirements in the BRS and Technical specification documents
• Create Technical specifications to required standards for projects and change requests off BRS when required
• Peer review Technical specification documents and solution designs
• Assist testers by providing guidance in setting up test cases that cover all changes made
• Ensuring documentation is kept up to date and accurately documents all system changes
• Contributes to the continuous improvement of the Development process and methodologies
• Contributes to the quality center of excellence