Operational Banker: Emerging Business - Umhlanga, Durban at Access Bank

Requirements

Operational Support:

• Provide end-to-end operational support to emerging business clients, including account opening, transaction processing, and resolving operational issues.

Client Relationship Management:

• Assist Relationship Managers in maintaining and strengthening relationships with emerging business clients by addressing their banking needs and operational inquiries.

Process Optimization:

• Identify and implement process improvements to streamline banking operations for emerging business clients, ensuring efficient and effective service delivery.

Risk Management:

• Ensure compliance with regulatory requirements and internal policies while processing client transactions and managing client accounts

Transaction Management.

• Ensure compliance with all banking regulations, policies, and procedures, including anti-money laundering (AML) and know your-customer (KYC) requirements

Product Knowledge:

• Maintain a thorough understanding of the bank's products and services for emerging businesses to provide accurate information and recommend suitable solutions to clients.

Client Onboarding:

• Support the onboarding process for new emerging business clients, ensuring all documentation and compliance requirements are met.

Customer Service:

• Address client inquiries, resolve issues promptly, and provide exceptional customer service to enhance the overall client experience.

Reporting:

• Prepare and maintain reports on operational activities, client interactions, and process improvements for management review

Collaboration:

• Work closely with internal departments such as Compliance, Risk, and IT to ensure seamless banking operations for emerging business clients.

Educational Requirements:

• Typically, a minimum of a Grade 12 or equivalent.
• A financial FAIS accredited qualification such as a Bachelors` degree in Finance, Economics, or Business is preferred.

FAIS Compliance:

• The roles is FAIS Affected.
• Must be registered with the Financial Sector Conduct Authority (FSCA) and hold the necessary FAIS qualifications (e.g., RE exams, Fit & Proper requirements).

Work Experience:

• Minimum of 3-5 years of experience in banking operations, preferably within the emerging business or SME segment.
• Compliance: In-depth understanding of banking regulations and compliance requirements relevant to emerging businesses.
• Knowledge: Strong knowledge of banking products, services, and operational processes tailored to emerging businesses.