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  • Posted: Apr 12, 2024
    Deadline: Not specified
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  • We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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    Operations Change & Delivery Manager - Cape Town

    Job Responsibilities:

    • End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
    • Determine critical path milestones to support prioritisation of change requests.
    • Engage with key stakeholders across Operational and Support functions, leading regular change management meetings both face to face and virtually.
    • Maintain and monitor all key milestones are achieved through the central Change Gateway Process, highlighting and mitigating risks which could impact change process compliance and delivery.
    • Deliver weekly updates on progress of site-based change plans, providing regular insight of in-flight initiatives, and those in the pipeline.
    • Collaborate with other Change Delivery Managers, the Communication Team, and Training Teams to ensure timely and accurate change communications and learning are provided to the relevant Operational teams impacted.
    • Ensure each change and mobilisation activity aligns to the HW Strategic aim of the Perfect Contact Centre and aligned to the HW 6 Fundamental Values - Bring your A game, Strive for Greater, Enable and empower all employees, Do the right thing, Own it and Deliver unbelievable service.

    Job Requirements:

    • Experience of Change Management Delivery and awareness of Governance Processes
    • Contact Centre experience.
    • Knowledge of Project plan creation, milestone and progress tracking and dependencies
    • Matric

    Skills Required:

    • Ability to actively engage in networking activity and adapt to feedback quickly.
    • Capable to develop and execute change management.
    • Committed to continuous improvement and development.
    • Strong Organisational skills
    • Strong Communications skills
    • Able to think pragmatically and propose solutions to problems.
    • High attention to detail and pride in your work         

     Competent usage of MS applications:

    • Excel – data analysis, formulas, pivot tables, conditional formatting
    • PowerPoint – Presentation creation for project status reports and proposals
    • Word – Meeting minutes, project governance
    • Outlook – Email communications, meeting scheduling, diary management
    • Teams – Document creation and uploading, collaborative working environment. 

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Huntswood on huntswood.simplify.hr to apply

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