Operations Consultant- Value Added Products at Telesure Investment Holdings (TIH)

Introduction

• The Operations Consultant provides effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.

Specification

• Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution. Provide a quality service to customers, both via telephone and email.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Requirements

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
• RE 5 (Essential), STI Qualification (Advantageous); FAIS
• recognized qualification (Essential); Class of Business
• Certification (Advantageous), CPD (where relevant)
• At least 2 years experience in a Service /Collections /
• Retentions environment. Advantageous: Complaint handling.

Job Closing Date: 03/09/2020