Operations Consultant- VAPS OPs (Afrikaans Speaking) at Telesure Investment Holdings (TIH)

Introduction    
The Operations Consultant provides effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.

Specification    

• Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions,striving to achieve first contact resolution.
• Provide a quality service to customers, both via telephone and email.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Requirements    

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
• RE 5 (Essential), STI Qualification (Advantageous); FAIS recognized qualification (Essential); Class of Business
• Certification (Advantageous), CPD (where relevant)
• At least 2 years experience in a Service /Collections / Retentions environment. Advantageous: Complaint handling.

Closing Date: 4th, April 2022