Operations Controller at AB InBev

Key roles and responsibilities:

 Safety;

• Ensures a safe and healthy working environment for internal and external stakeholders
• Maintains a robust system of SIO and SHO generation and close out
• Monthly Safety reviews are conducted with the DCM to identify risk trends and mitigation plans
• Completes an annual risk review of internal and external processes, identifying relevant mitigation plans and implementing them

Inventory and Warehouse Management

• Conduct random truck counts to monitor effectiveness of internal controls
• Ensure optimal warehouse configuration 
• Conduct monthly stock counts in line with Inventory management procedures and processes
• Ensure compliance to all relevant legislation
• Day to day management of customers related delivery queries or complaints
• Root cause analysis of queries and complaints conducted to prevent recurrence
• Ensure drivers adhere to offloading standards at POC and maintain customer service levels - Establish, document and communicate SOP for delivery staff to follow

Distribution Plant/ Process Optimization; 

• Ensures that Daily, Weekly and Monthly Meeting routines are adhered to in line with mandatory DPO guidelines (OWD’s, SCL, MCL, Mandatorily meetings)
• Conducts the Daily Logistics Meeting as per the specified TOR's listed in the DPO framework

Key roles and responsibilities continued:

• Ensures that Processes are standardized via Standard Operating Procedures (SOP) and work standards are monitored and improved upon using Operational Work Diagnoses (OWD's)
• 5S routines and improvement exercises are conducted on a weekly and monthly basis to uphold Distribution Centers housekeeping standards
• Annual Business Descriptions are developed per functional area, considering SWOT Analysis and key business imperatives.
• Tracks KPI's on a daily, weekly and monthly basis in line with DPO Terms of Reference.
• Ensures that appropriate problem-solving tools are applied for out-of-range Key Performance Indicators in line with DPO methodology 

Continuous Improvement;

• Fosters a culture of continuous improvement by ensuring that routines and process are aligned to best-in-class standards through effective benchmarking
• Engages with Human Resource Business Partner (HRBP) and ensures that the Training Needs Analysis (TNA) document is maintained in line with ongoing operational requirements for staff  development
• Ensures that TNA weekly and Monthly training schedules are adhered to.
• Drives a problem-solving culture using DPO Problem solving tools (e.g., 5 Why, Abnormality Reports, OWD's, GAPA, PDCA) from shop floor to senior  management IR
• Maintains a healthy internal relations (IR) climate by conducting documented monthly engagements with Union representatives
• Ensure that the shop floor are aligned in terms of goals and meeting routines to drive continuous improvement
• Ensures that Monthly One on Ones are conducted in line with the target review process.
• Maintains a healthy IR climate with Partners (Owner Drivers, Temp Labour, Outsourced Services) through documented SLA Meetings
• Time and attendance SAP administration effectively managed Communication channels are open to relevant stakeholders via Monthly All Employee  meetings

Governance;

• Ensures that internal compliance controls are adhered to in terms of Vendor payments, SOX and Control Self-Assessment.
• Ensures that management teams are trained on the Code of Business Conduct and strict adherence is in place.

Key roles and responsibilities continued:

• Effective use of the Compliance Channel is maintained Service Level
• Ensures that T1 TCT is maintained to enable Stock and Empties movements from and to the brewery
• Engages with Sales to ensure RTI's are maintained to minimize packaging downtime.
• Ensures there is strict adherence to Inventory Policy within Warehouse.
• Manages Service Level Agreements (SLA) on a weekly basis with Fleet, Quality and T1 functions
• Escalates relevant MBFU policy transgressions and takes appropriate actions
• Manages weekly SLA with Sales with clearly documented information on Sizing, Sales Forecast and Potential Stock write offs. Performance measures to be  shared weekly include Refusals performance, Sales Curve index, OODD, Drop size and OOS constraints
• Ensure customer DSPs are aligned to activity and changes communicated
• Ensures that internal SLA agreements between Customer Service and Logistics are maintained Budgets
• Drives a strict adherence to flexed budgets with the Delivery, Warehouse and CXC Planning teams.
• Ensures that accountability is taken on cost control
• Ensures that sizing is conducted on a weekly and monthly basis in line with the Sales plan. Sizing risks are identified, and relevant actions taken to mitigate.
• Accounts for over/underspends on a weekly and monthly basis dependent on the GL Frequency.

Load Plan Execution;

• Ensure Driver and Crew image is maintained in-trade and correct PPE compliance
• Incorporate Safety guidelines on all Delivery SOPs
• Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines

Quality;

• Ensures that logistics teams adhere to Quality guidelines specified by the Zone so that customers receive stock as per ABInBev Quality guidelines
• Adheres to Zone blocking mechanisms to ensure that blocked stock is at no time a risk to our stakeholder
• Manages DOC & Stock age for finished goods inventories in order to proactively identify opportunities or alleviate write off risks with functional peers in  Planning, Manufacturing and Commercial

Minimum Requirements: 

• 3-year Degree in Logistics or any other related field
• At least 4 years' experience including Management, Logistics,  Distribution/Warehousing and Finance
• Familiar with local market environments
• Knowledge of all relevant legislative requirements
• Knowledge of customer service principles
• Good interpersonal skills / builds good relationships