Operations Controller - JHB at Servest SA

Minimum Requirements

• Minimum 3 years’ experience
• Minimum of 2–3 years of experience in operations, preferably in the cleaning, hygiene
• General administration and secretarial duties
• Computer Literate (MS Office Suite) Word, Excel and Power point,
• Strong Communication Skills - Written, Email, Telephone etiquette, and presentation.
• Strong organisational and time-management skills
• High level of accuracy and attention to detail.
• Able to work under pressure.
• Deadline driven.
• Be able to multi-task.

Duties & Responsibilities

• Responsible for multiple Customer sites
• Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
• Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
• Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
• Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
• Identify and conclude upsell opportunities within the customer portfolio
• Responsible for retention of customer portfolio within set KPIs
• Letting customers know about other services the company offers.
• Achieving client relationship targets and KPI’s as set by the Regional Manager
• Working closely with the onboarding and off-boarding teams with new and lost business within allocated portfolio
• Responsible for multiple Customer sites
• Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
• Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
• Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.