mmmmx0x Operations Coordinator - Cape Town at Aramex South Africa July, 2023 | MyJobMag
 
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  • Posted: Jul 24, 2023
    Deadline: Not specified
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    Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
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    Operations Coordinator - Cape Town

    Key Responsibilities

    • Receive booking instruction from various clients (via ACI portal)
    • Obtain quotation from Agent
    • Ensure mark-up is added to quote as per prescribed rules
    • Alternatively supply quote if client has fixed rates
    • Submit quote to client for signoff (via ACI)
    • Create waybill on ACI
    • Book load with agent and supply Order No (Aramex) and full details of load: Sender, Receiver, Description, Weight and Dimensions and Special Instructions if Concargo is used, specify Aramex Branch for invoicing
    • Record booking on Dedicated Load Sheet (per branch)
    • Follow up on collection on due date
    • Create Progress Report
    • Send daily Progress Report to client (if requested)
    • Confirm and load Pod on Infoaxis
    • Submit for invoicing as per Client quote.

    FTL AMT:

    • Receive Agent invoices after each booking completed (during the month)
    • Create Dedicated Load Sheet for each Branch
    • Complete order no, waybill no, load details, Agent cost and Client charge on the Dedicated Load Sheet
    • Cross reference to Aramex invoice no.
    • Submit DL Sheet to Hendrik Delport
    • Close off all transactions on last day of month
    • Submit monthly report to BM'fs and ROM by 1st of the month.

    Minimum Requirements

    • Minimum requirement is a Matric (Grade 12) qualification
    • 2 years customer service or operations experience
    • Strong written and verbal communication
    • Customer Centric personality
    • Computer Proficiency

    Skills and Competencies

    • Customer Focus
    • Communication Verbal & Written
    • Problem solving
    • Analytical thinking
    • Telephone handling skills
    • Teamwork
    • Planning and organising
    • Decision making
    • Ability to take owership and use initiative
    • To be able to work as part of a team in a fast paced and pressured environment

    Method of Application

    Interested and qualified? Go to Aramex South Africa on careers.aramex.com to apply

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