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  • Posted: Jun 24, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always...
    Read more about this company


    Operations Data Analyst


    Are you a detail-oriented data enthusiast with a knack for maintaining data integrity and supporting operational excellence? Join our team as an Operations Data Analyst! 

    Are you passionate about data and its potential to drive business success? We are seeking a dedicated Operations Data Analyst to join our dynamic team at Mango5. This role focuses on maintaining data integrity across various metrics and dashboards, auditing and updating business entity databases, and ensuring compliance and accuracy of written process information. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate findings effectively.


    Key Responsibilities:
    Cross-Functional Leadership Involvement:

    • Attend and present findings in weekly reviews and meetings with the Operations Leadership team.
    • Pull and analyze data for operations Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) presentations.
    • Collaborate to present findings in weekly, biweekly, and monthly business reviews across operations teams and business partners.
    • Maintain Looker, Zendesk Explore, and ActivTrak dashboards, ensuring continuous updates as fields change and new hires join the team.
    • Challenge the status quo and present ideas for new metrics.

    Auditing and Compliance:

    • Perform daily, weekly, monthly, and quarterly audits for compliance and business needs.
    • Conduct quarterly audits of Confluence materials to ensure audit readiness and identify areas for updates and improvements with enablement leadership.
    • Work closely with quality management and business leadership to identify trends and concerns.

    Data Ownership:

    • Oversee and proactively own all operations data tables and dashboards, ensuring the use of the latest data science best practices.
    • Manage projects to maintain and update the business entity database; collaborate with partnership Quarterly Business Reviews (QBR) and summarize findings.

    Subject Matter Knowledge:

    • Partner with business enablement to maintain strong subject matter knowledge in all operations workflows.
    • Maintain monthly or quarterly proficiencies to challenge metric viability and identify areas for improvement.
    • Provide assistance in General Incident Notification (GIN) security response and project work for management.

    Skills and Qualifications:

    • Proven experience in data analysis, preferably within an operations context (Min 2 Years experience)
    • Matric
    • Clear ITC
    • Clear Criminal Record
    • Excellent communication and presentation skills.
    • Strong attention to detail and documentation.
    • Exceptional time management and organizational skills.
    • Critical thinking and problem-solving abilities.
    • Experience with Looker, Zendesk Explore, and ActivTrak is a plus.

    Method of Application

    Interested and qualified? Go to Mango5 on to apply

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