Operations Executive- IH Case Management at Discovery Limited

Key Purpose

• To ensure that the area reaches or exceeds all their deliverables and to ensure satisfaction on the part of DiscoveryCare with the service offered to them by optimising the area processes and functions.
• Please note that internal candidates will be given preference.

Key Outputs

• The successful applicant will report to the Head of Operations of Discovery Care.

Job Responsibilities Include Among Others The Following

• Overseeing the success of the division by liaising with major stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Owning and chairing key forums with participants at an executive level.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.
• Provide direction for the division through actively communicating and being a visionary leader.
• Developing and generating appropriate reporting to business in respect of your division.
• Developing and implement annual business, strategic and implementation plans.
• Participate and implement risk management strategies in consultation with key Risk Stakeholder.
• Constantly reviewing risk initiatives implemented to ascertain feasibility.
• Keeping abreast with legislative and industry changes and how this affects your business units.
• Analyzing and problem solving by identifying key issues and relationships from a base of information.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams.
• To develop an operational strategy for the area based on the Corporate Strategy and to ensure that the operational strategy is effectively implemented and rolled out in the area.
• To set and manage the budgets of the area and to report monthly on variances.
• To participate in the management of the budget within the area.
• To identify areas where efficiencies can be created and to implement plans in order to optimise efficiencies in the area in order to deliver Franchises a great service and in order to meet all SLAs.
• To facilitate road shows with key stakeholders that are aligned to organizational strategies.




 
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Competencies

• Ability to make make prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative and acts with confidence working under own direction. Initiates and generates activity.
• Provides others with a clear direction. Sets appropriate standards of behaviour. Delegates work appropriately and fairly. Motivates and empowers others. Provides staff with development opportunities and coaching. Recruits staff of a high calibre.
• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels.
• Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.
• Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgements from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Rapidly learns new tasks and quickly commits information to memory. Gathers comprehensive information to support decision making. Demonstrates a rapid understanding of newly presented information. Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback). Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation).
• Works strategically to realise organisational goals. Sets and develops strategies. Identifies and develops positive and compelling visions of the Organisation's future potential. Takes account of a wide range of issues across, and related to the Organisation.
• Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.

The Following Requirements Are Essential

Qualifications & Experience:

Education

• Matric
• Relevant Tertiary Qualification – Business related Degree.
• Clinical Qualificafication-degree required.




 
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Experience

• Minimum 5-7 years experience at a on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years experience within Discovery Health.
• Extensive exposure within the Discovery health environment.
• Proven track record of successful implementation of business process change projects.
• 2 years experience with managing strategic relationships.
• Extensive experience working with internal and external stakeholders.
• Minimum 1 year project management experience
• Soid experience in relationship building with key players.
• Solid experience leading areas of 40+ employees.
• Business presentation skills.




 
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Knowledge Required

• Understanding of corporate organizations
• Understanding of Business Processes
• High level of understanding of stakeholder relationship management
• Healthcare industry knowledge
• Financial/banking industry environment preferable
• Understanding of data and statistics
• High level of computer literacy and MS Office:
• • Excel
  • MS PowerPoint

• Discovery Product Knowledge.
• HIgh level of understanding of Discovery Health systems.




 
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The Following Requirement Is Advantageous

• Relevant legislation and industry knowledge.