Operations Manager (Audio - Visual) - Columbine, Durban North at Winning Form Group

Minimum requirements:

• 5 years of experience in Operations Management.
• 3 to 5 years’ experience in managing a team.
• 3-5 years’ experience in Project Management.
• A minimum of 2 years’ experience in Sales Development.
• A Valid Driver License.

Advantageous:

• Degree in Business, Operations Management or related field
• Familiarity with AV Project Management

Responsibilities:
Financial metrics
Business Development:

• New Business Acquisition: Proactively identify and pursue new business opportunities in the audio-visual industry. Develop and implement strategies to increase market share.
• Client Relationship Management: Cultivate and maintain relationships with existing and potential clients, understanding their needs and offering tailored AV solutions.
• Sales Strategy Development: Collaborate with the sales and marketing teams to develop and execute business strategies, pitches, and proposals to drive revenue and expand the client base.
• Market Analysis: Conduct regular market research and competitor analysis to identify trends, emerging technologies, and new business avenues.
• Partnership Development: Establish and nurture partnerships with vendors, manufacturers, and other strategic collaborators to enhance product offerings and expand the company’s network.
• Ability to travel Nationally and Internationally

 Operations & Project Management:

• Operational Oversight: Oversee the day-to-day operations of the company’s AV projects, ensuring smooth execution from concept to delivery.
• Team Leadership: Manage and lead the operations team, including project managers, technicians, and support staff. Provide coaching, mentorship, and performance management.
• Process Optimization: Identify areas for process improvement and implement strategies to streamline workflows, reduce costs, and increase efficiency.
• Quality Assurance: Ensure all AV installations, events, and projects meet quality standards and client expectations.
• Budget Management: Monitor project budgets, ensuring that resources are allocated efficiently, and cost control measures are in place.

Cross-Functional Collaboration:

• Collaboration with Leadership: Work closely with the leadership team to align operational goals with business development objectives and company-wide strategies.
• Client Presentations: Lead or assist in the preparation and delivery of presentations to clients, demonstrating technical expertise and understanding of their needs.
• Reporting & Analysis: Provide regular performance reports, including business development progress, project status updates, and financial performance, to senior management.

People

• Assist the Commercial Manager with the creation and maintenance of roles and job descriptions and KPIs.
• Performance management of staff and disciplinary that are your direct reports.
• Enforcing ethical, honest, transparent, fair work environment.
• Sourcing of training as and when needed for staff.
• Adequate recognition of staff efforts.
• Talent retention.
• Succession planning.
• Sustainable morale and team building.
• Oversee recruitment and related interviews.
• Induction and comfort for new team members.
• Implementation of HR initiatives.
• Monitoring of employee productivity.
• Effective communication with all team members, departments and customers.

Compliance, risk and quality

• Creating, maintaining and enforcing company policies and procedures.
• Compliance with relevant laws and regulations.
• Intense focus on providing stock control / buying with accurate customer specifications.
• Maintenance of department process write-ups / system descriptions and quarterly updating.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial
• records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Effectively deal with internal, external, SARS and BEE auditors.

Growth and new markets/products

• Customer and Supplier relationship management.
• Assist with company projects or lead company projects if specific to stock control.
• Automation and management of the ordering process using Pastel / HIS / Websites.

Skills and competencies:

• Good communication and interpersonal skills.
• Strong attention to detail.
• Must be result-driven.
• Ability to manage multiple projects.
• Team player and ability to show initiative at all times.
• Ability to work under pressure and still produce quality results timeously.
• Must prioritize and anticipate time frames and plan accordingly.