Operations Manager - Cape Town at SURGO HR & TRAINING

Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Operations Manager to to join their team.

Job Purpose:

• The Operations Manager will be responsible for approx. 24 stores
• Conducts regular one-on-ones with employees, providing coaching, mentorship, and guidance where appropriate
• Identify, develop, and retain talent
• Train and Motivate staff, improve sales, improve spend per head
• Direct and coordinate activities of staff in the area to ensure continuity in operational excellence, increasing productivity
• Work with HR in dealing with employee grievances, discipline and ensure their effective implementation and management
• Staff evaluation and assessment of each staff member (incentive scheme)
• Identify, manage, and resolve potential and actual conflict

Responsibilities:

• Train and Develop staff in their specialised field
• Ensure a smooth day to day running of the stores in the assigned area
• Improve customer service and customer care (people skills)
• Ensure that the area adheres to the brand standards as well as the Standard Operating Procedures inherent to the restaurant business model
• Staff appearance & presentation (in full, clean uniform)
• Check Barista and Drivers have full complement of required utensils
• Increase sales through both organic growth and new site development
• Increase transaction and ticket count
• Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
• Identify and interpret problem areas in the business and put plans to rectify these
• Respond to crisis situations and work towards resolving any related problems.
• Identify and interpret problems within an area and put plans in place to rectify these
• Assist senior restaurant managers to determine their needs, and plan implementation strategies for achieving their goals (Targets)
• Scan the area to identify emerging trends that will affect the organisation
• Weighing of products randomly to ensure weights are correct and not been manipulated by any staff
• Do random count of 5-10 items on each store visit
• Do random weight check of 5-10 items on each store visit
• Send full detailed report daily
• Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual

Experience:

• 3 to 5 years related experience in the fast-food/Restaurant/QSR industry
• Fast food restaurant industry
• Strong Operationally
• Financial acumen
• Experience in running multiple stores
• Strong personality