Current Vacancies at SURGO HR & Training

Job Description:

The Content Marketer is responsible for executing the brand’s content plan and ensuring that it supports the overall marketing strategy for the brand. The perfect candidate will be superb at content creation, copy writing, web content management and is passionate about sport/gaming. Ideally, they have a basic understanding of how to direct traffic in the gambling/gaming industry.

Responsibilities:

• Support the Content Manager & Retention Manager in executing and continuously developing a planned and real-time content strategy
• Create weekly schedules and publish content aimed at increasing traffic & betting activity, ultimately maximizing customer lifetime value across multiple channels including site/app, push messaging, SMS and email
• Deliver insightful, informative, and reactive site content that drives traffic and supports business objectives
• Deliver content and real-time marketing activity using a range of channels and support the wider CRM strategy to deliver targets
• Work closely with Social Media Manager to ensure all activity forms a holistic content strategy
• Liaise with both Product and Trading to ensure all activity is competitive, reactive and profitable
• Support the evolution of the brand’s content strategy by generating creative ideas that will continually improve brand engagement and optimize traffic
• Support the Content Manager in maintaining and continually evolving the brand voice and style
• Ensure content is compliant with all appropriate regulation and legislation

Skills:

• Strong copywriting, proofing and editing skills.
• On-site content management experience
• High attention to detail

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Job Purpose:

• Internal sales position – minimal travel required. Grow Customer Base and increase sales with existing customers.

Attributes

• IT Knowledge and related space is required in order to achieve the desired results.

Duties and Responsibilities as follows:

• Primary Focus: Obtaining new business and growing sales with current customer base
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets
• Seek out the appropriate contact in an organisation
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these needs
• Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business
• Work strategically - carrying out necessary planning to implement operational changes
• Draw up client contracts or agreements
• Liaise with the warehousing and logistics departments as appropriate
• Keep abreast of trends and changes in the IT environment
• Create a sales pipeline
• Increase sales of the business
• Carry out sales forecasts and analysis and present your findings to management
• Develop the business sales and marketing strategy
• We usually work 8am to 5pm, Monday to Friday, though you may on occasion have to work longer to meet a project deadline or liaise with a client. We are in Information Technology, so availability is important

Desired Experience & Notification

• 1 to 2 years experience in selling IT Hardware and Software (Routers, Dongles, Laptops, Notebooks, Camera Surveillance, CCTV, PABX, Mobile accessories)
• Have a good understanding of the businesses' products or services and be able to advise others about them
• Matric
• Drivers License is required

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Job description:

The Motion Graphics Designer will be responsible for generating video and motion-based creative across our brands. Have a passionate, proactive approach to producing new and exciting creative output. You will be precise, organised, with great attention to detail and have an in-depth knowledge of the design practices.

Responsibilities:

• Design video and motion-based creative across a full range of digital, social, website and CRM communications
• Craft eye catching and relevant animated creative across our sports betting and gaming brands
• Take on and actioning feedback from senior creatives and marketeers in a timely and efficient manner
• Ensure all your Motion Design work is completed to the highest standard. Striving for continuous improvement and excellence
• Understand design principles as well as motion design. Being sensitive to design theory, layout, graphic design and show visual skills beyond key-frames and technical knowledge
• Ensure that brand guidelines are adhered to and the highest level of work is produced
• Share knowledge with the wider Creative Department regarding techniques and technology that are relevant to your craft
• Understand and investigating new methods to develop highly visible creative video solutions
• Collaborate on projects with copywriters, designers and key project stakeholders
• Understand Social Media trends and platforms
• Maintain communication and relationships between Design and other teams within the company

Soft skills:

• Team player
• Strong communicator
• Motivated and proactive
• Detail-oriented

Requirements:

• Degree/Diploma or equivalent in Motion Graphics/Animation
• Knowledge of Adobe Creative Suite, 3D Max, Google SketchUp, 3D design software
• Produce storyboards, and have an understanding of camera angles and narrative flow.
• A natural creative design ability
• Effective time management and organizational skills, as well as strong attention to detail
• An enthusiasm for sharing and discussing ideas
• Ability to successfully self-manage multiple projects
• Active interest in the design and technology sector
• A strong desire to learn through analysis and exploration
• An engaging portfolio/ show reel of work that demonstrates impressive motion graphics including 2D, 3D, live action and experimentation

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Job Description:

The Chief of Staff will ensure the efficient and effective execution of organizational priorities. The ideal candidate will have excellent leadership, communication, and analytical skills, with the ability to manage cross-functional initiatives and drive organizational performance.

Responsibilities:

• Collaborate with the CEO and executive team to develop and implement strategic plans and initiatives
• Conduct regular briefings to the CEO on key developments, industry news, and competitor actions, with a frequency determined by the organization's needs and CEO's preferences (daily, weekly, or monthly)
• Drive best-in-class practices across the organization by researching, identifying, and implementing industry-leading methodologies, systems, and processes to continuously improve efficiency, performance, and innovation
• Oversee and manage cross-functional projects, ensuring timely completion and alignment with company goals
• Serve as a liaison between the CEO and internal teams, ensuring clear communication and effective execution of priorities
• Identify and resolve operational inefficiencies and bottlenecks, proactively addressing potential issues before they escalate
• Provide support to the executive team in decision-making processes, offering data-driven insights and recommendations
• Develop and maintain strong relationships with key stakeholders, both internally and externally
• Assist in the preparation and delivery of executive presentations, reports, and communications
• Monitor and report on key performance indicators (KPIs), providing regular updates to the CEO and executive leadership team
• Lead special projects and initiatives as assigned by the CEO

Skills:

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with all levels of the organization and build strong relationships with key stakeholders
• Analytical and problem-solving skills, with the ability to evaluate complex situations and develop strategic solutions
• Time management and organizational skills, with the capacity to prioritize and manage multiple projects and deadlines simultaneously
• Strong business acumen and a deep understanding of financial, operational, and market factors that impact organizational performance
• Deep understanding of business processes, automation, customer experience, and innovation to meet deliverables
• Familiarity with project management methodologies and tools that emphasize systematic, data-driven approaches (e.g., Agile, Scrum, Waterfall)
• Adaptability and flexibility, with the ability to navigate change and respond effectively to evolving business needs and priorities

Experience and Qualification:

• Experience in any of the following industries: digital, e-commerce, e-business, Fintech, online betting, gaming, OR any other similar industry is preferred
• Proven experience in managing cross-functional teams and projects, with a track record of achieving results
• Experience in using technology and software solutions to implement best practices in previous roles is also preferred
• Preferably an MBA graduate or other bachelor’s or master’s degree in a field that requires strong analytical and logical thinking, such as Mathematics, Economics, Engineering, or Finance
• Additional certifications or coursework in areas that demonstrate left-brain abilities, such as data analysis, project management, or process improvement methodologies (e.g., Six Sigma, Lean)

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Job Purpose:

• The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity.

Responsibilities:

• Prepare food-cost reports by gathering required information for each store and analysing information
• Implement food-cost action plans
• Monitor expenditure of all stores under your control ensuring all budgets adhered too
• Ensure all stores are adequately staffed to deliver 100% customer service
• Ensure monthly audits of all stores in assigned areas
• Respond to and follow-up on all customer complaints in assigned areas
• Visit stores in assigned areas according to an organized work schedule
• Train and correct store staff in assigned areas, in implementing correct procedures
• Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas
• Ensure all stores practice correct food safety and sanitation procedures
• Ensure all stores in assigned areas achieve the requisite pass on all audits
• Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes
• Together with Store Management, draft action plans based on audit results and ensure effective execution
• Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the store’s budget)
• Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.)
• Conduct disciplinary hearings and investigations with the assistance of HR
• Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
• Review operational records and reports of stores in assigned areas, to project sales and determine store profitability
• Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team
• Reports as required on sales, labor, food cost and P&L performance
• Attend to customer complaints and assist as far as possible

Experience:

• 3 to 5 years related experience in the fast-food/Restaurant/ QSR industry.
• Fast food restaurant industry
• Strong Operationally
• Financial acumen
• Experience in running multiple stores
• Strong personality

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Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Operations Manager to to join their team.

Job Purpose:

• The Operations Manager will be responsible for approx. 24 stores
• Conducts regular one-on-ones with employees, providing coaching, mentorship, and guidance where appropriate
• Identify, develop, and retain talent
• Train and Motivate staff, improve sales, improve spend per head
• Direct and coordinate activities of staff in the area to ensure continuity in operational excellence, increasing productivity
• Work with HR in dealing with employee grievances, discipline and ensure their effective implementation and management
• Staff evaluation and assessment of each staff member (incentive scheme)
• Identify, manage, and resolve potential and actual conflict

Responsibilities:

• Train and Develop staff in their specialised field
• Ensure a smooth day to day running of the stores in the assigned area
• Improve customer service and customer care (people skills)
• Ensure that the area adheres to the brand standards as well as the Standard Operating Procedures inherent to the restaurant business model
• Staff appearance & presentation (in full, clean uniform)
• Check Barista and Drivers have full complement of required utensils
• Increase sales through both organic growth and new site development
• Increase transaction and ticket count
• Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
• Identify and interpret problem areas in the business and put plans to rectify these
• Respond to crisis situations and work towards resolving any related problems.
• Identify and interpret problems within an area and put plans in place to rectify these
• Assist senior restaurant managers to determine their needs, and plan implementation strategies for achieving their goals (Targets)
• Scan the area to identify emerging trends that will affect the organisation
• Weighing of products randomly to ensure weights are correct and not been manipulated by any staff
• Do random count of 5-10 items on each store visit
• Do random weight check of 5-10 items on each store visit
• Send full detailed report daily
• Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual

Experience:

• 3 to 5 years related experience in the fast-food/Restaurant/QSR industry
• Fast food restaurant industry
• Strong Operationally
• Financial acumen
• Experience in running multiple stores
• Strong personality

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Our client is recruiting for an experienced Team Leader for their Cape Town branch.

Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours.

Are you this person? Apply now!

Job duties (but not limited to):

• Manage a team
• Ensure the team meets their core KPI of Service targets
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication
• Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime
• Coaching and Developing
• Coach, mentor and develop the team
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes
• Establish goals both for the team and for individual employees and conduct regular performance reviews
• Identify and address any training that your team require
• Collaboration
• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign

Key Requirements:

• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving