Operations Manager: Client Onboarding & Optimisation at Capitec Bank

Purpose Statement

• To actively drive quality, availability, and performances of systems within the Client Onboarding & Optimisation environment
• To continuously review and forecast system operational requirements to drive stability and performance of systems to ensure good client service
• To set standards and to provide direction to a team of IT specialists within the Client Onboarding & Optimisation environment to ensure strategic and technical business deliverables are achieved through the implementation of best practice system monitoring, automation, and alerting
• To ensure maintenance requests related to the Client Onboarding & Optimisation environment are prioritised and actioned accordingly
• To drive the resolution of system risks and high priority incidents with the delivery teams to mitigate risk

Key Performance Areas 

• Quality – Functional and Non-functional
• Performance – Monitoring and Alerting and performance testing
• Understand and manage capacity of services provided and services consumed
• Operational Support and Incident Management

Experience
Min:

• At least 10 years’ experience within the systems development environment
• At least 5 years’ experience in department / people management
• Basic project management experience

Ideal:

• AWS Cloud experience is advantageous
• Understanding the Amazon product suite and practical implementation experience
• Exposure to full stack development

Qualifications (Minimum)

• National Certificate
• A relevant degree in Information Technology

Qualifications (Ideal or Preferred)

• A relevant qualification in Management or Similar

Knowledge
Min:
Must have detailed knowledge of:

• IT systems development processes
• Application development
• System architecture (technical design and implementation processes)
• Banking systems
• Business analysis and design
• Standards and governance
• Agile development life cycle
• Monitoring tools, processes, and the application thereof
• Testing practices

Ideal:

• Experience as Systems Operational Manager

Solid Understanding of:

• Financial services systems environment
• Best practices for Quality Assurance (QA)

Skills

• Communications Skills
• Influencing Skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Strategic Thinking Skills
• Negotiation skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Attention to Detail
• Leadership Skills

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required