Operations Manager - Durban at Bidvest International Logistics

Qualifications & Experience

• Matric.
• Tertiary Qualification in Supply Chain/Logistics/Operations Management would be beneficial.
• A minimum of 3 years work experience in Warehouse Management with exposure to Chemicals.
• Related work experience with regards to Customer Service and Inventory Management.
• Previous work experience on Warehouse Management Systems.
• Experience in initiating and chairing disciplinary enquiries.

Key Responsibilities

Finance

• Manage the operational budget, with high focus on cost management.
• Authorize expenditure within authority levels.
• Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.).
• Prepare capex motivations and ensure that quotes have been obtained.
• Participate in the Monthly billing and sign off on invoicing. Management of claims.

Customer Service

• Communicate and meet with clients as and when required.
• Managing adherence to client and service providers SLA's.
• Assist with quote preparation in terms of scope of works.
• Investigate client complaints and prepare reports accordingly.

People Management

• Conduct performance appraisals for all immediate sub-ordinates.
• Managing absenteeism, overtime and access control.
• Ensure that Company IR process is adhered to at all times, in addition initiate and chair disciplinary enquiries as and when required.
• Identify and address training needs through the work place skills plan received from the training department.
• Ensure that BPL standards are implemented and understood by all employees by discussing them in the blue area talks and ensure that updates are placed on notice boards.
• Convene Quality Circle Meetings with employee representatives and HR on a regular basis.
• Motivate staff and coordinate all staff functions.
• Review employee potential and growth plan, follow-up on the plans (Encourage employee development).
• Identify and assist with retaining high flyers.

Operations / SHERQ

• Maintain operational legal compliance with SHERQ Coordinator.
• Conduct a daily management walk-about of the facility to ensure compliance and to enforce 5S.
• Convene daily operations discussions with departmental heads.
• On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
• Conduct regular meetings with key suppliers in order to maintain good relationships.
• Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
• Chair monthly safety meetings as and when required.
• Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
• Ensure that the operation adheres to licensing and permit requirements (MHI, Group 1 Hazardous Permit, Flammable Permit, etc.)
• Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
• Manage and co-ordinate emergency drills. Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.
• General Attend monthly management meetings and present operational performance stats.
• Compile daily, weekly & monthly management reports. Adhere to corporate governance. Assist with achieving facility objectives, targets and plans (OTP's).
• Provide in-put into business continuity plan.
• Prepare for internal and external audits (ISO, SQAS, CDI, SHERQ, Bidvest Freight, Customer, Etc).
• Identify and manage continuous improvement projects. Participate in the review of business and SHE risk assessments with action plans.

Skills & Competencies

• Excellent Leadership and People Management skills.
• Ability to handle stress and work under pressure.
• Knowledge of CHEP processes and familiar with ISO standards.
• Knowledge and understanding of dangerous goods handling and storage.
• Full understanding of the requirements of the OHS Act, including knowledge of a 16.2 Appointee's responsibilities.
• Manage Bond Stores in compliance to SARS requirements.
• Have extensive experience with managing imports and exports.