Operations Manager - Durban at Servest SA

Minimum Requirements

• Matric (Grade 12)
• Business Management Qualification or Related
• 3-5 years experience in a similar role
• 5 years experience in a diverse Hygiene Service Delivery Environment at a  Managerial Level
• Compliance/Statutory Requirements (knowledge, understanding and or Training)
• Occupational Health and Safety Act (OHSA) HACCP  and  Any other relevant Legislation
• Good communication and customer service skills
• Valid Drivers License and own transport

Duties & Responsibilities

• Ensure minimum standards are adhered to by the operations and manage non conformance.
• Scheduling and monitoring job completion.
• Management of fleet vehicle.
• Oversee the operations, meeting regularly with both the clients and the operations, utilising the service level agreement to monitor compliance.
• Attend to matters arising, focusing on the customer and client satisfaction and ultimately client loyalty (engage in client relations initiatives).
• Negotiate contract terms with clients and suppliers.
• Monitor the operations administrative work ensuring information is complete,  reliable, accessible, timely and accurate including payroll variations, financial book work, health safety and security records as well as employee records.
• Contribute to operations information and recommendations to strategic plans and reviews, prepare and complete action plans, implement production productivity, quality and customer service standards.
• Participate in audits.