Operations Manager - Eco Wash at The Heineken Company

Role Purpose :

Manages the returnable assets pool (Cates, Bottles, Kegs and CHEP Pallets) in terms of availability, quality, and quantity, in line with the agreed service levels and standards and procedures applicable for the area of RPM, to fulfil Customer / Production demand against minimum cost and investments. Determining the finance operational requirement for RPM on a yearly basis. Ensure both internal and external customer are always delighted.

Safety

• Ensure all safety rules are adhered to in the management of RPM Onsite (LSP) and externally (LSP).

Logistics Service Provider Contract Management

• The ability to manage and monitor the execution of the contacts with LSPs to guarantee the required level of safety, service, savings, and sustainability in line with defined RPM strategy.

RPM Capacity Plan

• Manage call-offs from suppliers and react timeously when availability is at risk.
• Raise critical issues (i.e. RPM availability) to stakeholders and higher management when necessary and communicate the impact of changes to the plan to relevant stakeholders
• Translate content of forecasts and production plans into RPM requirements and determine impact on RPM availability.
• Optimal site occupancy planning to ensure returns from Secondary and Primary is accommodated.
• Ensure Line capacity is maximised and Pallet Per Man Hour is in line with Budget.
• Aligned Central RPM Planning with Line and site reworks capacity.

Budget preparation to ensure that resources needed for effective service delivery are adequately provided for.

• Prepare budget proposal for RPM expenditure (CAPEX and OPEX)
• Present budget for approval for each financial period
• Monitor actual performance against budget and ensure budget discipline in the RPM department.
• Drive cost-saving initiatives
• Take custody of and update departmental assets and propose replacements when due.
• Manage engineering site routine and abnormal maintenance cost.

Strategic RPM Objective / KPI’s

• Ensure glass injection are done timeously as per production plans at the right quality standards.
•  Monitor 3PL Supplier performance to ensure glass availability and no interruption in supply, which minimises:
• Production down time on Returnable lines
• Revenue / Operating Profit and margins losses
• Unhappy customers
• Develop Supplier Relationship Agreements to enhance performances.
• Oversee 3PL Logistics to manufacturing site and ensure weekly OTIF performances are met

RPM Operational Planning and Execution

• Plans and controls the availability of returnable assets, according to the requirements of the packaging process.
• Monitors the execution and progress of the return flow. Ensures Bottles and Crates vendors delivery of RPM against delivery plan (OTIF).
• Coordinates the crates regrind and glass culet activities in the Brewery which are of strategic importance to reduce the CAPEX investment on the RPM and part of company sustainability objectives.

Returnable Assets Management

• Measures and monitors Market loss, Site loss, Circulation time and Missing, Broken and Foreign (MBF) of RPM SKUs, according to rules, standards, and procedures and in cooperation with relevant stakeholders.
• Ability to report RPM performance and improvements in a clear and comprehensive way to support decision making.
• The ability to develop and manage project plans, track plan and costs, identify and minimise risks and meet timelines and cost.
• Ensure asset verifications are performed in line with Finance ICC

TPM and Continuous Improvement

• Initiates, implements, and embeds improvements to RPM processes and procedures, according to TPM methodology.
• Measure RPM KPI’s according to applicable Heineken standards
• Execute and monitor improvement initiatives to meet targets set in the RPM capacity plan.
• Lead process performance improvements using appropriate TPM tools and deployments.
• Performs root cause analysis on KPIs to facilitate understanding and insight on RPM performance.

Management Reporting

• Prepares, explains, and follows up on management reports, in line with global reporting standards and/or local requirements.
• Analyse and interpret performance and trends of RPM KPIs and other indicators

Leadership

• Collaboration across departments and sources of supply
• Stakeholder engagement
• LSP’s Engagement

Qualification  and Experience :

• National Diploma in Supply Chain, Industrial Engineering, or relevant related qualification
• 3-5 years relevant experience, preferably in one or more of following areas: Material Requirements Planning, Logistics, or Pallet Management
• Experienced in managing Logistic Service Provides / CHEP
• Computer literacy with sound working knowledge of SAP experience with proficient in Excel and PowerPoint.
• Power BI