Bidvest Prestige is the largest and leading specialist in world-class outsourced solutions in Southern Africa, Mauritius and Namibia. We boast a highly skilled workforce and have been a prominent force in the cleaning industry since 1993.
A company with a rich history in the South African landscape, Bidvest Prestige boasts a national footprint as well as ...
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Bidvest Prestige Hospitality is seeking an experienced Operations Manager to oversee the day-to-day operations of our hospitality services. The Operations Manager will be responsible for ensuring the highest level of service delivery to our clients and customers. The ideal candidate will have a strong background in hospitality management and a proven track record of success in a similar role.
Key Responsibilities:
Oversee the daily operations of the hospitality services, including managing staff, ensuring quality control, and monitoring customer satisfaction.
Develop and implement operational strategies to improve efficiency and enhance the overall guest experience.
Ensure compliance with company policies and procedures, as well as industry regulations and standards.
Manage budgets and financial performance to achieve profitability targets.
Collaborate with other departments, such as sales and marketing, to drive business growth and development.
Recruit, train, and supervise staff, motivating them to deliver exceptional service.
Handle customer complaints and resolve issues in a timely and professional manner.
Qualifications:
Hospitality Management or a related field.
Proven experience in a similar role, preferably in the hospitality industry.
Strong leadership and communication skills.
Excellent organizational and problem-solving abilities.
Knowledge of industry trends and best practices.
Proficiency in Microsoft Office and other relevant software applications.
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