Jobs at Bidvest Prestige

Summary:

• Bidvest Prestige is seeking a dynamic and experienced General Manager to oversee all operations in Polokwane. The General Manager will be responsible for leading and managing a high-performing team, ensuring excellent service delivery, and driving growth and profitability.

Responsibilities:

• Oversee day-to-day operations of the branch in Polokwane, including cleaning and hygiene services
• Develop and implement strategic plans to achieve business objectives and targets
• Manage and motivate a team of staff, providing leadership and support
• Monitor and control budgets, ensuring profitability and cost-effectiveness
• Build and maintain strong client relationships, ensuring customer satisfaction
• Ensure compliance with all company policies, procedures, and regulations
• Implement and maintain high standards of quality and service delivery
• Resolve any customer complaints or issues in a timely and efficient manner
• Perform regular performance evaluations and provide feedback to staff
• Identify and pursue new business opportunities to drive growth and revenue

Requirements:

• Proven experience as a General Manager within the cleaning or hospitality industry
• Strong leadership and management skills, with the ability to inspire and motivate a team
• Excellent communication and interpersonal abilities
• Ability to develop and implement strategic plans and operational processes
• Strong financial acumen and budget management skills
• Customer-focused approach with a strong commitment to delivering high-quality service
• Knowledge of health and safety regulations and compliance requirements
• Proficiency in MS Office and relevant software programs
• Valid driver’s license and own transportation

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Overview:

• Bidvest Prestige is a leading provider of food and facilities management services in the hospitality industry. We are currently seeking an experienced Operations Manager with expertise in food hygiene to join our team.
• The Operations Manager Food Hygiene will be responsible for ensuring compliance with food safety regulations, implementing best practices in food hygiene, and overseeing the day-to-day operations of our food service facilities.

Responsibilities:

• Develop and implement food safety policies and procedures in accordance with local regulations and company standards
• Conduct regular food safety audits and inspections to identify and address potential risks and areas for improvement
• Train and educate staff on proper food handling and hygiene practices
• Monitor and maintain proper sanitation and cleanliness in all food service areas
• Manage and track inventory of food supplies and equipment
• Collaborate with kitchen staff, food service managers, and other team members to ensure compliance with food safety standards
• Coordinate with external vendors and suppliers to ensure quality and safety of food products
• Respond to and resolve customer complaints related to food hygiene and safety

Qualifications:

• hospitality management, or related field
• Minimum of 5 years of experience in food service operations, with a focus on food hygiene and safety
• Certification in food safety (e.g. HACCP, ServSafe) preferred
• Strong knowledge of local food safety regulations and industry best practices
• Excellent communication and leadership skills
• Ability to work efficiently in a fast-paced environment and make quick decisions under pressure
• Strong attention to detail and problem-solving abilities

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Overview:

• Bidvest Prestige Hospitality is seeking an experienced Operations Manager to oversee the day-to-day operations of our hospitality services. The Operations Manager will be responsible for ensuring the highest level of service delivery to our clients and customers. The ideal candidate will have a strong background in hospitality management and a proven track record of success in a similar role.

Key Responsibilities:

• Oversee the daily operations of the hospitality services, including managing staff, ensuring quality control, and monitoring customer satisfaction.
• Develop and implement operational strategies to improve efficiency and enhance the overall guest experience.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Manage budgets and financial performance to achieve profitability targets.
• Collaborate with other departments, such as sales and marketing, to drive business growth and development.
• Recruit, train, and supervise staff, motivating them to deliver exceptional service.
• Handle customer complaints and resolve issues in a timely and professional manner.

Qualifications:

• Hospitality Management or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of industry trends and best practices.
• Proficiency in Microsoft Office and other relevant software applications.

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ROLE PURPOSE

• To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication