Operations Manager: Licensing at Western Cape Gambling and Racing Board

• The purpose of this position is to manage and oversee licensing operations and administration, ensuring the effective utilisation of staff and resources and the efficient, consistent and compliant processing of licensing in accordance with the Western Cape Gambling and Racing Act, 1996 (Act 4 of 1996), and applicable regulations, policies and procedures.

Requirements

The minimum requirements are:

• A Bachelor’s Degree (NQF Level 7) in Auditing, Business Management, Law or Operations and Project Management.
• Five years’ relevant experience or more in a management position within a regulatory environment.
• A valid Code B driver’s licence.
• Fluency in at least two of the three official languages of the Western Cape.
• Advanced computer literacy in MS Word, Excel and Outlook
• In addition, this management role requires excellent communication skills and strong leadership acumen. People management, team building, and strong motivational skills are essential, as are advanced computer skills and the ability to network with stakeholders. Ability to work under pressure and to pay close attention to detail.

The following qualifications, knowledge and experience will be a distinct advantage:

• A relevant Honours or Master’s degree in Auditing, Business Management, Law (LLB), Operations Management or Project Management.
• A thorough understanding of the gambling industry, applicable legislation and legal and litigation processes, including the management of legal risks.
• Relevant experience in auditing, licensing, regulatory compliance or operations management within a government, private-sector or public entity environment. Knowledge of general management principles and experience in managing and improving compliance assessment processes

The key performance areas of this position will include, inter alia:

• Oversee and manage the end-to-end licensing process, ensuring that applications are processed efficiently, consistently and in accordance with applicable legislation, regulations, policies and procedures. 
• Oversee and manage the implementation of a functional framework for licensing operations.
• Lead and manage the Licensing team, including work allocation, performance management, staff development, resource allocation and continuous improvement. 
• Develop and implement operational plans, procedures and process improvements to enhance the efficiency, quality and effectiveness of licensing operations.
• Oversee the quality and consistency of licensing assessments, investigations and recommendations; monitor compliance with regulatory requirements; and identify and mitigate risks within the licensing process.
• Ensure the integrity and proper management of licensing records and systems, and provide accurate and timely operational, performance and regulatory reports to management.
• Manage relationships and communication with applicants, licence holders, industry representatives and internal stakeholders to support effective licensing processes and resolve operational matters.
• Identify, assess and monitor risks relating to licensing operations, implement appropriate mitigation measures and report significant risks to management to support effective risk management and decision-making.
• Oversee site inspections, ensuring that inspections are properly conducted, findings documented and appropriate follow-up action taken.

The Board offers a total cost to company of R 1101 468.00 per annum (including 13th Cheque).