Operations Manager Mr Price KwaZulu-Natal at Mr Price Group

Job Description

• Are you a commercially driven retail leader with a passion for operational excellence, team development, and delivering exceptional customer experiences?
• Mr Price, is looking for an Operations Manager to lead and support a team of Area Managers across the region. In this role, you’ll play a key part in driving operational performance, enabling store teams to succeed, and ensuring our stores consistently deliver on brand, service, and profitability.
• This is an exciting opportunity for an experienced retail professional who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is motivated by leading high-performing teams to achieve outstanding results.

Responsibilities

• Lead, coach, and support a team of Area Managers to deliver strong operational performance across the region
• Drive sales performance by ensuring forecasts are set, executed, and achieved
• Manage regional budgets and controllable expenses to deliver profitability targets
• Ensure stores deliver an exceptional and consistent customer experience aligned to the Mr Price brand
• Oversee the implementation and compliance of store processes, standards, and operational controls across the region
• Use store insights, customer feedback, and market analysis to identify opportunities and provide relevant feedback to buying and planning teams
• Develop and empower regional support roles and store leadership teams through coaching, mentoring, and performance management
• Communicate key performance indicators regularly, ensuring teams remain informed, focused, and aligned
• Identify operational challenges and proactively implement cost-saving and efficiency improvements
• Monitor stock availability and markdown performance across the region, ensuring stock is balanced to maximize sales opportunities
• Ensure stores are optimally staffed to support service delivery, productivity, and cost efficiency

Qualifications

• A tertiary qualification in Retail Management, Business Management, Commerce, Operations Management, or a related field is advantageous. Equivalent retail leadership experience will also be considered.
• Proven experience in an Operations Manager or Area Manager role within a similar-sized retail environment
• Strong commercial acumen, with the ability to interpret data, identify opportunities, and make sound business decisions
• A track record of leading teams to deliver results through coaching, development, and performance management
• Strong analytical and problem-solving capability, with the confidence to challenge the status quo and drive continuous improvement
• Retail apparel experience will be highly advantageous
• Willingness to travel regularly to stores within the region