Operations Manager at Nokia

Main Purpose of Role

• Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction. It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure

Main Responsibility Areas
 

• Organizational Leadership & Development
• Contractual Service Delivery
• Business Development & Support
• 3rd Party Management
• Profit & Loss
   

Key Tasks

• Organizational management and development
• Ensures Network operational performance
• Interface management to subcontractors & 3rd parties
• Ensure processes and procedures are regularly reviewed and updated
• Customer liaison for escalated Network Operations matters
• Employee Motivation
• Operational Reporting
• Budgeting & Control
   

Key Competencies

• Managed Service Management
• Leadership
• People Management
• Process Management
• Customer Service
• Business Awareness
• Innovation
   

Key Interfaces

• Customer CTO (or equivalent)
• Customer Care (or equivalent)
• Customer Team
• 3rd Party suppliers & Subcontractors

Key Performance Measures

• Customer satisfaction
• Network KPI’s
• SLA ’s & OLA’s
• Profitability
• Employee churn
   

Qualification

• Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment