Operations Manager at Puratos

Reporting directly to the National Operations Manager, the successful candidate for this key function will be responsible for:

• Providing customer service through efficient delivery of products to customers.

Key Accountabilities

• Ensure timely and efficient delivery of products by managing daily transport schedules, vehicle loading, and route planning.
• Coordinate with the Transport Supervisor to schedule vehicle servicing, monitor availability, and respond to breakdowns.
• Manage warehouse and distribution staff, including timesheets, leave processing, recruitment of casuals, and supervise distribution personnel.
• Conduct regular departmental meetings and attend bi-weekly sales meetings to align operations with business objectives
• Address delivery-related queries from internal teams and customers, ensuring prompt resolution and service excellence.
• Implement and monitor food safety systems, conduct training, maintain records, and lead audit preparations and follow-ups.
• Ensure compliance with OHSA regulations, conduct safety training, and implement precautionary measures across operations.
• Work closely with Sales, Telesales, and Customer Service to resolve delivery issues and improve operational efficiency.
• Maintain accurate operational records, including transport logs, staff documentation, and compliance reports.
• Identify and implement process improvements to enhance delivery performance, staff productivity, and customer satisfaction.
• Support and perform other duties as per operational requirements.

PROFILE

• Matric and Diploma/Degree: Freight Transport Systems/ Logistics;
• Experience: > 3-5 years in Logistics is preferable;
• Languages: English is prerequisite, Afrikaans, Zulu will be advantageous;
• Computer literacy: Proficient in MS Office suite (Outlook, PowerPoint, Excel, Word), SharePoint, and WMS
• Communicate with staff at all levels; communicate with persons outside the organisation; negotiate with customers; establish and maintain interpersonal relationships.
• Other expertise: Good personality, hardworking, team work, service orientated, creative, innovative, trustworthy, open to learn from feedback.

Required Competencies

• Collaborating effectively: spontaneously helps team members, networking, sharing info/results.
• Communicating effectively: actively listening, negotiating, reporting, provides clear explanations that are easy to follow.
• Driving performances: results-driven, planning & prioritizing, solving problems
• Improving continuously: adapts flexibly to changes, open to learn from feedback
• Managing customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.