Operations Manager: Sanlam Foundation at Sanlam Group

What will you do?

• Directs and coordinates activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.  
• Manages both direct and matrix resources whose functions include: development of plans, process impact and redesign, change management, communication, training, delivery, implementation of financials and monitoring of performance of implemented solutions, and continuously improve implementation capability.  
• Prepares work schedules and assigns specific duties.  
• Reviews financial statements, sales, activity reports and other performance data to measure productivity and goal achievement.  
• Determines areas needing cost reduction and program improvement.
• Establishes and implements departmental policies, goals, objectives, procedures and may confer with board members, organisation officials and staff members as necessary.
• Determine staffing requirements and oversees the human resources processes.  
• Monitors business to ensure that they efficiently and effectively provide the needed services while staying within budgetary limits.

It is a supportive role to the Foundation Head. This position focuses on assisting with the successful implementation of the Foundation’s strategic objectives and its measurement of impact, as well as managing the execution and adoption of all activities within the Foundation. The role is responsible for the day-day operations of the Foundation, including quality assurance & non-financial regulatory reporting, IT and operational risk management. The role is responsible for the management of the Project managers and project administrator/s in the Foundation to ensure that all programmes are delivered within scope, time and budget.

What will make you successful in this role?

• The role is responsible for the management of the Project managers and project administrator/s in the Foundation to ensure that all programmes are delivered within scope, time and budget.
• Effective management of project team through:
• Managing project managers in terms of agreed performance goals.
• Elevating risks and issued timeously.
• Ensuring effective and open communication channels between project managers.
• Ensure information reported internally and externally is valid, accurate and complete.
• Maintenance and management of Grant Management System.
• Implement process for continuous system improvements.
• Comprehensive management of operations and programmes of Foundation, inclusive of operational support to the Head of Foundation.   
• Response to general enquiries from all stakeholders (internally and externally)

Qualification and Experience

• 1-3 Years’ experience in managing a team.
• Bachelor’s Degree, and a Project Management qualification (PRINCE 2 or Project Management Practitioner (PMP).
• 5-7 years’ experience at management or supervisory level.
• 5-7 years’ experience in Project and/or Programme management, preferably in the NPO/Development sector.

The following will be to your advantage:

• Demonstrable operational experience, including putting systems and processes in place to improve organisational efficiencies.
• 1-3 years’ experience in IT and/or digital channels.
• 3-5 years’ experience in a business/financial services environment.
• Knowledge and understanding of the United Nations Sustainable Development Goals (SDGs).
• An understanding of Risk Management and Internal audit principles will be to your advantage.
• Knowledge and understanding of King IV Report (Triple bottom line).
• Knowledge and understanding of the regulatory and fiduciary requirements (DTI codes of good practice) for Trusts and NPOs.
• Knowledge of Schedule 9 of Income tax Act, as well as VAT act and other relevant financial legislation and fiduciary requirements. 
• Deep knowledge of Sustainability and Socio-economic development, as well as the not-for-profit sector.
• Deep knowledge and understanding of Programme and Project management principles, as well as experience managing operational teams or PMOs.
• Knowledge and understanding of ERM and Operational risk management.
• Knowledge of IT and digital channels, ideally those used in the Not-for-Profit sector.
• Deep knowledge and understanding of M & E, Impact measurement and sustainability reporting.

Knowledge and Skills

• Monitoring work procedures, prepping work schedules and expediting workflow
• Manages Operations procedures and processes including SLA's
• Employee Management and leadership
• Execute the required corporate governance and risk management
• Budgets and expense controls/reporting
• Passion for socio-economic development and transformation.
• High Emotional Intelligence
• High Cultural Intelligence
• Strong leadership abilities
• Ability to work in a multicultural team
• Ability to work with multicultural

Closing Date: 8th,April 2022