Operations Managers at Signa Advisors (PTY) Ltd

MAIN JOB PURPOSE

As the Operations Manager, you will play a pivotal role in overseeing all operational aspects, from training and administration to compliance. Your primary responsibility will be to efficiently manage operations and delivery, ensuring the successful attainment of key performance measures. This includes optimizing capacity utilization, maintaining high-quality training standards, strategic operational planning, fostering continuous improvement, and ensuring full compliance with statutory requirements and training accreditation standards. Join us in this dynamic role where you will contribute to the growth and success of our organization through effective operational leadership.

EDUCATION AND EXPERIENCE

• Operations management, project management or business management qualification.
• Training and development diploma or equivalent NFQ 5 qualification.
• Trade Test Certificate
• Registration as Assessor with NAMB
• Training in concepts of new QCTO occupational trades implementation a strong advantage.
•  A minimum of 3-5 years’ technical experience in the Artisan environment.
• A minimum of 3 years’ management experience in a technical training environment.
• Minimum of 2 years’ experience with NAMB and MERSETA processes.
• Valid code 8 driver’s license and own / reliable transport

DUTIES INCLUDES:

People Management

• Managing the training, administration and compliance personnel and operational infrastructure related to apprenticeships, learnerships, skills programs, mobile units or any other training, assessments or services delivered by the company.
• Establishing Key Performance Areas and Monitoring Key Performance Indicators (KPI’s) of employees, recognizing superior performance and addressing substandard performance as required.
• Ensure the correct team, discipline and teamwork are in place, and that employees uphold the values of the company.

Training Operations Management

• Ensuring the cost effective and efficient delivery on all training contracts.
• Assist in analysing and improving organizational processes, and work to improve quality, productivity, streamlining, internal controls and efficiency in training operations.
• Designing, developing, reviewing and ensuring continuous improvement in processes for effective operations

Training Operational Administration

• Assist with and agree implementation and roll out plans for new client contracts with Client Liaison department.
• Oversee maintenance of training and assessment records and documentation as per compliance standards.
• Support recruitment of suitably qualified students.
• Ensure that all learner contracts are signed and registered correctly.

Compliance Management

• Monitor compliance of the employees, learners and visitors with established policies, procedures, and standards.
• Oversee Service Level Agreement compliance, with clients, contracted service providers and workplace Host Employers to ensure streamlined and high-quality delivery and on time completion.
• Monitor and support SETA compliance.
• Monitor and support AIM compliance to operational requirements for accreditation purposes including Training Officer qualification and accreditation, equipment, or training content alignment.

Strategy

• Support the expansion of service offerings of AIM and the investigation into operational requirements for the delivery of additional courses.
• Assist in improving and increasing capacity where required to cater for growth in demand or expansion of training /product scope.

Health And Safety

• Ensure in all duties and operations that the relevant health and safety regulations are complied with.
• Ensure that the necessary OHS appointments are in place and that the relevant training has been given for those roles.
• Ensure that the necessary inspections and remediations are done to ensure compliance and AIMs ability to successfully pass and external audit

KNOWLEDGE, COMPETENCIES & SKILLS

• Ability to embrace the ethos of the Company and maintain a high level of confidentiality.
• Experience in operational integration.
• Proven project management and planning skills and experience.
• Excellent Microsoft Office suite skills and experience, Excel, Word, PowerPoint, etc.
• Excellent Google Suite experience and skills.
• Negotiation experience to finalise contracts.
• Demonstrated interpersonal skills in building and sustaining relationships with a particular focus on the integration and leading, as well as being a part of, a team.