Operations Product Support & Sales Manager at Bilnor Staffing Solutions

• Bilnor Staffing Solution's international client is seeking an experienced Operations Product Support & Sales Manager to join their team in Northern Cape.
• This is a great opportunity for an experienced leader with a strong technical background in Heavy Earthmoving Equipment (specifically rope shovels) in a Mining environment, to manage the centralised technical support and service function to join our operations.
• The ideal candidate should have a relevant Trade or B.Tech or B.SC Eng (electrical or mechanical) qualifications with leadership/supervisory experience in the mining industry.

**South African Citizens and those living in the area will be preferred**
Qualifications:

• Trade / B.Tech / B. Degree (Electrical/Mechanical Engineering)

Experience:

• 8 years experience in the heavy earthmoving equipment and mining environment
• 2 years supervisory management (an advantage)
• Experience maintaining rope shovels and electric loaders essential

Specific Knowledge Requirements:

• Computer Literate — MS Excel.
• Customer and Supplier liaison.
• Technical Quality Control.
• Technical Product Advice and Support.
• Parts Sales for Operational Unit (after-market).

Summary Description of Role:

• Provides technical product advice/procedures to all technical functions across the organisation.
• Introduces, monitor and drive field campaigns.
• Assisting colleagues with expert advice relating to maintenance and repair of components.
• Implementing monitoring & checks that new machines are properly assembled and commissioned to meet the customer's requirements.
• Assisting branch with parts or service advice where equipment is not meeting the customer's minimum availability targets.
• Aiding in resolving technical matters pertaining to equipment.
• Supporting Branches and Depots to obtain most effective combination of infrastructures, services, manpower, facilities, and equipment.
• Finding and implementing most cost-effective solutions to service, technical and product problems.
• Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers.
• Plans visits and audits to monitor technical compliance & service quality.
• Visits suppliers to inspect components as and when required.
• Investigating validity and conditions of warranty.
• Liaising with the centralised Product Support function with regards to issues & problem