Operations & Production Coordinator at RecruitMyMom

Job Description

• A retail and wholesale business is seeking an experienced full-time, on-site Operations & Production Coordinator. You'll contribute towards the operational efficiency of an established business. This position supports the smooth day-to-day running of office administration, sales support, order processing, and production coordination. Serving as a central point of communication across departments, the role ensures that orders are processed accurately, deadlines are met, and operational processes run seamlessly.
• The environment requires an organised and proactive approach to managing multiple priorities while balancing the needs of sales teams, production teams, and management. By ensuring administrative accuracy and effective workflow tracking, the role directly impacts customer satisfaction and overall productivity.

Key Responsibilities:

• Operations & Administration: Coordinate daily administrative activities, maintain accurate records, databases, and documentation, and support management with general operational requirements.
• Order Processing & Workflow Management: Capture and process customer orders accurately, create and manage job cards, and track orders through the production process to monitor workflow and mitigate potential delays.
• Production Coordination: Assist with production scheduling, coordinate requirements with relevant departments, monitor deadlines, and support stock control alongside inventory administration.
• Sales Support: Assist sales teams with quotations, customer communication, and order administration while maintaining professional communication with customers and suppliers to resolve queries.
• Reporting & Data Management: Prepare, update, and analyse operational data and reports using Microsoft Excel to provide management with necessary business insights.

Requirements

• Essential Requirements:
• Education: Minimum of Grade 12 / Matric is required.
• Experience: Minimum of 2 years' experience in an administrative, operations, sales support, or production coordination role.
• Technical Skills: Strong Microsoft Excel & Microsoft Office Suite skills and computer literacy.
• Competencies: Strong organisational ability, excellent attention to detail, effective communication skills, and the ability to work under pressure to meet strict deadlines.

Desirable Requirements:

• A relevant qualification in administration, business, or operations.
• Experience within the manufacturing, print production, apparel, wholesale, or related industries.
• Experience using ERP, CRM, production management, or order processing systems.