In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa’s leading brands. The Value Group was fo...
Read more about this company
Manage the operation in a way that meets the company objectives, maximises profits, grows the operation, and meets customer requirements. This involves overseeing all areas of the operation, including workshops, and managing all functions relevant to staff within the operation and respective areas.
Key Responsibilities
Operational
Maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
Ensure all staff are multi-skilled, and succession planning is implemented
Ensure that all drivers and crew are well managed to improve productivity, reduce overtime and ensure that staff are motivated and productive
Manage staff time and attendance and scrutinise all overtime
Monitor staff performance and conduct annual performance appraisals timeously
Ensure that all staff receive the necessary training and understand their job profiles as well as their function within the department
Ensure that discipline is instilled and maintained at all times
Ensure all staff are always dressed appropriately and take action if necessary
Ensure that all Company Standard Operating Procedures are understood, adhered to and enforced
Keep all staff updated on company affairs and involve them all in decision-making by listening to their input, which may be viable. Team building is essential for a harmonious, motivated environment
Treat every order received as a first-time rental, even if the customer has been with Value for years
Maintain outstanding relationships with customers and make sure that staff do as well
Manage all the expectations of the customer
Ensure the agreed customer Standard Operational Procedures are met at all times
Ensure that all queries are resolved within 24 hours
Attend any customer functions should they be required
Ensure the fleet is serviced 100% on time and clean and checked before every dispatch
Review operational performance, highlighting opportunities for improvement
Ensure required reports are completed accurately and timeously
Ensure that where records are being held, it is managed correctly and the information is accurate
Review and comment on monthly operating expenditures
Ensure that the facility and assets are adequately maintained and that all Loss Control policies and procedures are implemented
Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act of 1993 are met
Ensure regular audits are conducted in the department to make sure all processes and procedures are in place
Attend to any information requested from either customer or internally be attended to with urgency
Maintain professional conduct
Ensure the dress code is in accordance with company Standard Operating Procedures
Maintain housekeeping standards daily
Assist in relevant operations/operational functions as required
Ensure standards of Health and Safety are maintained
Gmail
Yahoomail