Operator - Houghton at SBV Services (Pty) Ltd.

Description

Generating and providing System Codes and Exercising Remote access control

• Update system with relevant information required for issuing codes
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior tissuing codes.
• Responsible for generating and providing system codes and exercising remote access control of allocated assets.
• Assist with Adhoc duties as requested by the Supervisor or Line Manager

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

• Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
• Actively check that the systems are updating regularly and working at the required operating level
• Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
• Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
• Escalate any faults with the alarms and provide a status report tthe applicable party

Administer and Maintain the Relevant Database and Registers On Security Systems

• Record all transgressions and faults, update and maintain records and generate the required reports
• Maintain and update all necessary registers (i.e OB)

Build and Maintain Internal and External stakeholder relationships

• Build and maintain effective working relationships with all internal and external stakeholders.
• Escalate any system failures immediately tthe relevant party
• Assist with incoming queries from stakeholders
• Escalate all identified transgressions at centres tthe Supervisor
• Continuously liaise with centres regarding access control and alarm events

Applicable for Operators Sitting in the RMC

• Control and link the relevant permissions tthe ATM Custodian Profiles on the system
• Verify that allocated vehicles are visible and tracking on the monitoring system
• Monitor and track that SBV Fleet is following the planned route, and adhering tscheduled service points and times on the system and report any non-responsive fleet tthe centre
• Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
• Communicate with Senior Management in the event of an emergency
• Gather Early Warning Intelligence (EWI) and the reporting thereof tSupervisors for escalation
• Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
• Send an updated report tthe Device Administrator informing them of the new sites loaded
• Managing overall risk profiles for each run from start tend and apply mitigation/disruptive strategy
• Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation trisk factors / threats towards SBV

Applicable for Operators Sitting in the COR

• Provide Centre personnel with System battery combinations in instances when KABA lock batteries need tbe replaced
• Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
• Monitor and analyse events tdetermine trends, record in Occurrence Book (OB) and communicate trends tthe Shift Supervisor

Requirements
Internal

• 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,

OR

• 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
• Previous Call Centre experience and or experience within client services (Advantageous)

External

• 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
• Experience within a logistics or CIT industry (advantageous)
• Minimum Requirements: Education

Internal:

• Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience

External

• Grade 12